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Stayed as single woman. My room was grubby, and hole in bathroom wall. Bed linen and bathroom looked clean. Once returning to my room, the lock had broken, staff wanted me to wait till following morning to get my things out, advised I needed my belongings for the evening and night. They broke the door down and moved me to another room. This room was as equally grubby, next to a fire door which was hanging off its hinges!!! The room stank of cigarette smoke. The heater was rusted, the sink in the bathroom wouldn't drain, there was dirty marks on the walls, but yet again the bed linen and towels appeared clean. The two members of staff were friendly and polite but would never stay there again or recommend it to anyone I knew. I was there to visit a very poorly relative at a local hospital and this stay added to the stress of the visit.

It was conveniently located near stops and a handy shop. The room was nice, clean, and spacious. The staff were pleasant.

Great atmosphere lovely staff enjoyed watching Aston Villa european final there. Only downfall is that no one turned up in time to do our breakfast.

I am highly disappointed with the Hotel , I called to cancel my booking 3 days before my arrival because my daughter was unwell. She told me call the agent I booked from , this is the only time someone picked the hotel phone out of 3 days I have been calling. The agent called the hotel many occasions , no response, I called the hotel myself for 3days multiple times no response. This is very annoying.

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Musty smell as you walked in to reception. Room was OK but they need to replace the mattress as it is old and cheap. Not much in local area

Courteous staff, bed quite soggy

room clean, staff helpful and friendly, ease of access late on. Only snag: TV not working. I will be back.

Rooms clean and cheap. Breakfasts huge and cheap. X21 bus stop right outside direct to QE hospital.

An absolute shocker of a place! Didn’t stay. This is, quite frankly, the worst “hotel”, I have ever had the misfortune of stepping into. The lady who booked me in was lovely! Very friendly and polite. That was the only good thing. Apart from her, in my opinion, the place is the worst hotel I have ever stepped into. The place is in, what looks like, the extension of a local social club (think Phoenix nights without the funny side!). First impressions were bad! It smelled dreadful, was dirty, apart from the lady booking me in, the staffing was not exactly “hospitable”. I was out within an hour and will never return. If you are considering the place, maybe have a rethink. It’s grim! As I stepped into the “hotel”, section there was a distinct musty smell. Really dated! I got to my room, the mirror smashed, brown stain on the blinds and the laminated flyers had stuck to them, what I presume to be, old food waste. I asked to check out where the lad, who appeared to be the supervisor, insisted that I view another room or have my current room cleaned. He offered a drink whilst this happened but I had a distinct lack in confidence surrounding the hygiene of the place, so declined. The second room was slightly better but still dirty with some sort of, what appeared to be, black mould around the windows. I left without staying. The guy running the place said that he wasn’t allowed to give refunds and it would be down to head office. He gave me their details but no email addres

Dirty noise snooker club with rooms above

Stayed for one night and the phrase “you get what you pay for” really does sum it up well. Was a last minute booking as needed a nearby room and at £40 for the night thought I couldn’t go wrong. The bed, well could feel every single spring finally get to sleep and woken up at 6.30am by banging of multiple other room doors.

Really cheap. The room was clean and smelt clean but there was damp in it. The area is really noisly with a motorbike driving around until around 2am. Guest were also noisy in the rooms next to me at both sides which isnt really the hotels fault but they were up until 3am so not the best nights sleep.

The club had a DJ on all evening with music being played so loud that the window and bedroom walls were constantly vibrating. This continued till 12:30 am. Carpets were dirty and had a dreadful smell. The half used toilet roll provided had clearly been wet at some point as a water stain was clearly visible. Room had no bin. Bathroom had cobwebs and large spiders. No light shade. Had to sleep on top of my own towels as feared for my health using bedding provided. Hotels.com should ban this hotel from their site as it does your reputation no good. I would have felt safer and more comfortable sleeping on a park bench.

It was dirty we had paid for two nights but checked out on the Saturday afternoon wasn't going to stay on the Saturday night spoke to the manager who said that he'd look into it he apologised but offered no refund also no remote control for the television we asked a member of staff on Friday evening just said it was in the room but it wasn't and didn't seem interested in trying to help.

Needs some maintenance done but quiet location and good breakfast. Ok for a single night stopover

The staff are very friendly and helpful. The food was nice and good value. However , the room was extremely dated. The outside of the windows were filthy. The bed was shocking , you could feel every spring. A work colleague slept in a different room and could not sleep for the same reason. Homelestky , avoid this place at all costs.

Staff awesome, rooms basic but cheap and did the job, its low budget so not the Grand, Staff we spot on no drama there.

For a quick overnight stay this place was more than adequate, we were in town to see a show. There were some minor issues such as the only mirror in the main room was broken, the window which led onto a small roofed area did not lock (I forgot to report this ), no mirror in the bathroom or hanging rail for towels, bedside table drawers broken. Also, the beds could have been firmer but I know some people like mattresses you really sink into. It was pretty clean but maybe a little rundown. Quieter at night than I expected but we did get in very late. Parked in their car park but it's not very big so I don't think guests will always get a Space. Took a while to find a member of staff to hand the keys back to at checkout. Overall a good experience for somewhere to lay your head.

Got what we paid for, can't complain and staff were nice.