더 벨 호텔

Booked well in advance and opted to pay at property on arrival. Money was taken from my bank over 2 months before my stay. 1 day before arrival received a message to tell us the pub was shut but hotel was open. Immediately took away option to have a drink and food there. This was known by the property more than 1 day in advance and we should have been told sooner and given the option to cancel which we would have done. We were asked to provide arrival time so somebody could meet us to check us in. Told them around 3pm we arrived at 2:55 no sign of anyone only after I messaged them did anyone turn up. Room was basic and not worth the money paid with no facilities. We left at 9:15pm and didnt stay the night. Maybe when this is fully open it will be worth the money but as it is right now I would have cancelled my stay. In effect paid for a nights accommodation I didnt use.

We had no facilities no bar no food no staff dirty bathroom and bedroom as if the place was closed down it spoilt our short break and I think I should be compensated for a thoroughly miserable time this was not as advertised

I was really awful experience, they just at the bar reception for check in. Then after we through, we only there in a building. When we reached they just help to open a room, and disappeared. At the entry in a room we realised the bathroom door handle is already broken, and in 30 degree hot weather, we are not able to open a windows, as it was sealed. They left an emergency contact number, no one picking the phone. I left down to the bar/reception, no one there. We want to ask to order a food from hotel restaurant, no one there to help. We went out fir dinner. In the morning, we've been down for breakfast, again you can't see any single person to ask where we can have breakfast! I did called again, no one replied. I did email about their services, thank God I received email, saying " we are not premier inn kind of big hotel, we are just small family running this hotel, if you need to book a breakfast or dinner you need to mention at check-in time." It doesn't matter, if someone should not be there to discuss about breakfast. Such an awful experience.

The room was clean and functional, the bed very comfortable. The bathroom needed some refurbishment especially the shower. However for a one night stay it was adequate.

Clean and nice room

Fabulous food and excellent accommodation with friendly welcoming staff.

The Saturday night I was there and there was a party in the function room. Yes I know it’s above a pub but the music was on until 11:30. The whole room was vibrating up and the music and shouting was so loud it was impossible to sleep.

Its a great family pub with pool table and darts.The food was excellent. Dog friendly with plenty of outdoor seating. The only down fall we had was that we couldn't get access until they open the doors at 5pm but after that you get a key to come and go as you please

Delicious food, really enjoyed stay there.

Bar well stocked room very basic and very tired room the room needs a good clean and updating although bed was very clean and comfortable extras required in bathroom such as a shelf and a floor mat

Room ok no hot water in bathroom no breakfast staff were Very welcoming

Arrived and given a small double room, when booked deluxe double room. Breakfast in the morning hashbrowns dripping with grease and sausage pink throughout. No tv remote had to go through 3 until could finally use tv, until another room was using same remote and kept interrupting ours. Shower leaked all throughout bathroom

Lovely clean room good breakfast would recommend

Room clean, bit tight round twin beds for room. Unfortunately they don’t serve food on Sunday nights.

On arrival hotel was closed Had to knock on window to get attention of bar member to open door. (We arrived at 2pm but the bar was closed) We wanted a drink and had to go to another pub. The stairs were difficult for two 70+ oldies with luggage.(no offer to help) Room ok but a little small was was clean.