The Bell Hotel Thetford by Greene King Inns

It was awesome! The food was great! We stayed in Room 29 (the haunted room) but no spirits were playing except for hiding the TV remote control which we found under the bed on the old fireplace step!!

Food was amazing and all staff were very helpful

Great historic hotel. Nice bar too. Lovely river and beautiful little Thetford is nearby. A must for Dads Army fans.

At old wing right above bar area. Steep rickety stairs. Sloppy noisy uneven floorboards. Window view of churchyard cemetery next to main road. Otherwise working shower and plenty of power sockets. Floor slope to one side of room and two steps to bathroom. Not sure how an infirmed person will cope but then unlikely to make up stairs.

Very friendly staff

Arrived late after 12 hour flight and 2 hours drive, given the only room left but obviously vacated by previous guest with damp towel on bed, bin not emptied, etc. Had to wait another half hour before I could go back in the room. Management should not just rely on computer update but walk the walk to ensure rooms are ready for guests.

An older pub type hotel that is well maintained. Friendly staff. Excellent food and a good pub feel.

Old building with loads of charm . Staff really friendly and efficient .large room , lovely bed .Evening meal very nice and excellent breakfast . Plenty of free parking. Only issue was poor shower . Would certainly stay their again .

Authentic 13th century creakiness.

Room was in average condition, no fridge in room, window didn’t close completely. Shower/bath water combo didn’t work properly, the bath tap water didn’t turn off while using the shower.

Liked the fact it was individual

OK place to stay - friendly and helpful service - steeped in 'Dads Army' memorabilia. Probably in need of a lick of paint here and there.

Nice friendly welcome and helpful staff, good food Great Breakfast.

Check in was a good experience. The lady was very friendly and helpful. The only detail she got wrong is that we’d booked two single rooms and she was under the impression we’d booked a single and a double. She looked again and corrected herself. She gave us the keys and one of the rooms was a double….. we paid for breakfast up front when booking. At checkout, the lady (a different one to the previous) tried to charge breakfast for one of the rooms - the double we were given. I explained that we’d already paid up front for breakfast and that I would show her the email as proof. She didn’t want to see the email and told us not to worry about it. I can only gather from this that the lady who checked us in, still gave us a wrong room, despite me telling her we’d booked two singles, hence why we were asked to pay breakfast for one of them. Anyway, the lady took the keys and we were gone. Two hours later, I received a phone call from the lady asking where the room keys were. All very odd. I reminded her that she took them from us at check out. She said she’d have another look for them. We never heard anything back. As for my room, there was dry urine on the back of the toilet, the soap dispenser was completely empty, the bathroom door did not close, as the door was too big for the frame (clearly moved or warped over the years), the mattress was lumpy and windows drafty. Breakfast, however was lovely - couldn’t fault it.

The room was very tired probably fitted out in the 70s. The shower did not function properly so asked the onsite manager what could be done. She moved us into another room which was better but still in need of a make over. Asked the new manager there was a problem with the cleanliness of the room and she promised this would be done. It wasn't. Waited 45mins for our food to arrive in the evening and was told they had a party of 20 in no apology. This is our second Green King holiday we have had this year and both hotels were the same. Very very tired and the management does not seem to care. We shall not use them again

I have no comment it was a pleasant stay, no complaints.

Like the front garden and free car parking. Property in need of renovation and brought up to modern standards such as new carpets, air-conditioning and high speed free WiFi.

Link to Dad’s Army was a bonus. A hotel with lots of character.

Property is dated but comfortable

I agree with several other reviewers: service at The Bell is excellent, the food (we had) was very good and our room was comfortable . However, it's a shame that Greene King do not seem to be attending to items of wear and tear in the building. Overall though we were very happy with our stay, and felt it was good value for money.