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Heating didn’t work. There was a high pitched sound coming from air conditioning unit. Maintanance was sent to fix it. Noise stopped but came back on twice during the night. I’ve stayed here so many times and there is generally something that goes wrong. The beds are so comfy and staff are very good which is why I haven’t gone somewhere else but I feel it’s coming to the end

Rooms great. Very poor service from staff for a five star hotel. Breakfast was bland and choice limited. Plus add a discretionary 5% service charge for non-existent service.

I liked everything about this property,especially the creams and the pilow parfums that they put on your bedside each and every night.one night a facewash the other a moistruser what a thoughtful idea.the congierge team always online everytime you wish something or want to arrange a restaurant.Thank you BoTree hotel team you made our stay a memorable one!

Nice clean hotel and friendly staff. Good location. The buffet breakfast was a nice surprise, it wasn't available the last time I stayed.

The water the special touches like lotion or oil's the lighting just wonderful

Service constricted and not attentive.

So nice

I was without hot water in the morning and evening for all three days. I had to take a cold shower on Day 1 and when I called on the morning of Day 2 and evening of Day 2 it took a long time for the maintenance to fix the issue. I had the same issue again on day 3. I travel to London frequently and will not stay here again.

Amazing staff, super clean room, convenient location.

The hotel staff went above and beyond to make sure you had what you needed. They even gave me an iPhone charger when I realized I didn’t pack one. The hotel gives a luxurious vibe. There is a club, restaurants and two bars on site. My only regret is not having more time to enjoy all of what the hotel has to offer!!! I will stay here next time I’m in London.

Everything was great apart from no hot water in the shower. I asked them to fix it and they sent a technician who stated it was fixed. The next morning water was running cold again. So basically couldn’t have a shower

I really liked the hotel itself and the room design. Unfortunately, our stay was derailed by repeated fire alarms at around 3:00 a.m. in our room and along our floor, which kept us awake. There was also a high-pitched noise inside the room that came and went in cycles, lasting about 10 minutes then stopping for roughly 30 minutes before returning. When I raised both issues with the duty receptionist on Sunday morning, 28 September 2025, I was told there was nothing they could do. The combination of lost sleep and a dismissive response left a poor impression. I would consider returning because the property is great, but only if management addresses these faults and takes guest concerns seriously.

Excellent accommodation

Localização fantástica, próximo a restaurantes, lojas e estação do metrô. Quarto high tech e confortável.

Great location, nice hotel, comfortable rooms but not sure about value for money. Rather expensive for what it offers and the fact they do not have a formal reception complicates things. Asked each day for someone to go fix the bathroom sliding door, without solutions or even follow up, as people changed daily.

Bed, pillows very comfortable! Room very quiet despite being so close to Oxford.

Fantastic hotel

The room was cleaned and a gift was left everyday including a bottle of champagne. We ever recommended it to a friend who’s coming later.

very luxurious, high-tech, room service made errors