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Clean room & Clean inside overall. The member of staff on duty on Saturday was extremely helpful. Appliances need to be checked for safety & other guests should remember to close doors carefully especially after 11pm. All in all a good stay & cool room very welcome on a hot weekend.

The property was dated everything was smelly. Water was too hot couldn't turn it down. Kettle was dirty remote waz broken. I can keep going but I need to go don't want to waste any more time on this review

Awful- Given a key to the wrong room. No hot water The plugs in the sink and bath leaked so we could not even boil the kettle to have a warm wash Room really dated- pillows like wafers. Had to ask for an extra towel - only one in the room.

It was a stop over stay, adequate for what we needed

It’s definitely a tired hotel that needs a pick me up, it needs a huge refurb and some TLC, but you get what you pay for. I think the check in time is way too late, but was happy to pay the early check in fee of £10. However, having an accessible ramp but then a lift that doesn’t work, is that safe and legal? So up 3 flights of stairs it was, the room itself was ok, a bouncy mattress that seemed to move with every movement you made on the bed, tv didn’t work but wasn’t bothered about that. However, when it came to showering, half way through my shower, the shower head fell off and thankfully I wasn’t underneath it! It seems the sealant was none existent and it had just been popped back in the best it could, there appeared to be a constant banging which I assume was works taking place fixing downstairs areas of the hotel. Also weird that when I arrived, people, who I assume to be staff or relatives of staff were just asleep on the sofas in the hotel lobby. Overall, if you want a low cost budget hotel, in an ok place in ratio to the town centre then it’s alright, if you want comfort, a working shower and tv, maybe go elsewhere.

Check out was 11 yet the cleaner was knocking my door 10:40 No security as thobs didn’t work for each floor anyone could come in and walk around didn’t feel safe

Absolutely laughably bad

Yes it was terrible. On arrival, they changed our room several times. There was no heating and no warm water. we complained to the management and was told we would get a refund but nothing was done. We didn't go the 2nd night and we still didn't get anything. Reported to expedia, was told they would look into it but it's been weeks now and no feedback. It's so sad because I have had multiple unpleasant experience with expedia and only just returned. But I guess they've not changed neither have they improved their services. It's such a shame as we had to book another hotel for the second night. Please be careful when you book on this site.

Arriving at hotel outside looked a bit worn. But when i entered the hotel i could see it was under a refurbishment, this did not affect my stay, as the rooms were great, large bed, tv very clean bathroom. I would definatly stay again

Let’s sure facilities not in use. No ground floor room for family and no lift - I had a broken foot. Neighbours room very loud until 2 AM.

The hotel had no hot water, and deliberately didn't disclose this at check-in. When we spoke with reception in the morning, they told us they knew about the issue the night before and just hadn't told us. We asked for confirmation in writing and were told that the receptionist couldn't do this because it was the end of his shift. When challenged on this, he then changed to "the manager won't be here until 9". Later in the evening, the same employee refused to provide anything in writing and assured that we'd get a refund when they were contacted by Hotels.com. They're now refusing any efforts by Hotels.com to contact them. In addition to all of this, the room smelled like cigarette smoke, had no overhead light in the main area of the room, and was old, dated and in poor shape. The beds were very uncomfortable. Definitely would not recommend. Worst hotel I have ever stayed in for both quality and service.

room, amenities and no hot water

Room

It was ok, needed a bit more attention to detail… just one cup in room for two, bathroom needed a bit more cleaning, base of bed bigger than the mattress etc but it was fairly cheap and ok

Room reasonably clean, staff good

Hotel gone downhill big time!!Homeless ppl living there..No towels blankets hair dryer or spoon on arrival..Asked reception sorted towel n blanket quickly..Beds extremely soft like been on a waterbed..Staff trying to do their best,but really the hotel needs a complete refurb..Was reasonably quiet at night tho..Defo would not stay at Carlton Park Again!!!

Not to the UK standards. Basic items that you expect were missing. Bath mat, a working iron board

No hot shower water. Showeroom not clean. Fire alarm kept going off, unsure why. Bedroom side tables not cleaned. Disappointing.

Budget hotel - great for a work week in a great location. Very friendly staff. Quiet. Clean and comfortable. The Brentwood pub down the road was fantastic - very cheap meals which were excellent.

Was ok