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The whole property was in serious need of refurbishing although the bathroom was clean with a new walk-in shower the bed linen and towels were clean the carpet was dirty breakfast was poor I only had a bowl of cereal and toast the few staff I dealt with were very pleasant it’s a shame it could be a very nice hotel the area in which it is situated is pleasant

Staff were super helpful with every one of our needs and the hotel is great value for the price, would definitely recommend for low cost place to stay

It was amazing with friendly and accommodating staff.

Had the room for 3 days no member of staff ever entered the room to change towels change bed or clean had to ask at reception for toilet rolls first morning came out the room to find 3 ambulance crews in the corridor next to our room there had been an incident next to our room that first night came out the hotel 3 ambulances and 3 police cars and we then had the police sat outside of that room for the next 3 days of our stay no explanation or offer to move by staff concerning and frightening would never return to that hotel

Rust on shower rail, black mould on bathroom tiles, door stops in fornt of toilet where have cut my toe. Wallpaper coming away coming away from all. No social bar to relax.

Nice receptionist Free parking

Fantastic hotel friendly staff

The Carlton Park hotel used to be a grand place, but it has clearly fallen on hard times. That is reflected in almost every aspect of the place. I had to write a list of the issues we had because there were too many, split into outright bad and nice-to-haves. Bad - The 'secure' door to the rooms corridor was never secure - the WiFi regularly cut in and out, and was not particularly fast - The room was unclean, dust all over, bathroom tiles were grubby, not fully vacuumed - shower sprays past the shower door soaking the bathroom, and the fan can't keep up with moisture. The temperature control also couldn't go cold enough. - walks are paper thin. We could hear our neighbours TV on all night. - the windows couldn't open, but we somehow still smelled cigarette smoke from time to time - through the walls?! Nice to haves: - pillows were far too thin, would have needed extras - duvet was rubbish but manageable - half the place is old, worn but grand. The other half is cheap replacements which look tatty. The worst part is the Brentwood hotel right next door does all of the above without issue, and for only very little extra cost! This place was not suitable for us as a couple visiting family. Despite booking for 2 nights we only stayed the 1. I would not recommend staying here unless you're looking for a cheap stop for working travel, and even then I would hesitate.

Top 2 floors closed off with no reason given, bar area closed with no reason given. one of the room had constant flashing light even when it was switch off. another room had, had the toilet used prior to us going into the room. rust by the sink where a Stanley blade had sat for a while.

Rooms looked tired with wall paper peeling from wall. Bed was very uncomfortable unsteady. Bathroom was filthy, with think limescale and mould on the shower head, toilet needed a clean and rust over the chrome items.

On arrival walking from the car park to reception there was a strong smell of drugs. Reception was cold and uninviting. The corridor had a strong smell of drugs. The room had an unpleasant smell and the shower temperature had been lodged in position so you could not change it, at best the water was lukewarm. Coffee facilities but no spoons and the curtains were so thin we were awake by 5 as the room was so bright

Around 30+ years ago I went to a wedding here. It was quite a salubrious and luxurious hotel. Possibly the best and poshest in the area. Skip forward 30 years, it was quite sad to see the decline of this once majestic hotel. There were signs of its once style as when you enter the hotel to reception you see polished marble floors and a grand piano. However, you’re greeted, in the foyer, with piped piano music that is reminiscent of something you hear in a chapel of rest. You barely see a fellow guest and the ambience deserted corridors left me fearing that Jack Nicholson would pop round the corner screaming ‘Here’s Johnny.’ What guests you do see, are possible housed there under provisions of emergency housing from the local council. A couple of guests were regularly smoking in the foyer entrance which resulted in walking through a haze of stale smoke to get into the entrance. My room was dated which seemed to have the decor of the 1980s, which again had thinking of the set of the Shinning. Only one pillow on the bed, I’m fussy for two pillow comfort. The breakfast was advertised as £6.99 for a continental, but seeing pictures, I didn’t fancy just cornflakes, an apple and toast so I gave this a miss and got a breakfast meal deal, £3.60, a Costa coffee, a large fruit punnet and a croissants from the nearby Tesco Express. On the positive side, what little staff there were, they were pleasant, polite and attentive. The room was very clean and the quite comfy.

Horrendous disgusting smelly and unsafe environment

Excellent place to stay , on a bus route

We had a warm comfortable room and had a good night's sleep, so what more can you ask for. Would certainly book again.

It's a benefits hotel, outdated no facilities, WiFi from the dial-up era

Last minute stay over, budget friendly and tidy. Shower was amazing

Appealing and still waiting on a refund, hotel is used for immigrants. Dirty, mouldy, filth carpets, glass smears, wet bathroom floor.

We had no bath plug or shower curtain either, they did come quickly to put the shower curtain in, but we still had no bath plug. We then had to be moved to another room from a twin to a large double, due to the room we were in which had a bug infestation all over the beds and at the back of the beds all up the wall. There were people hanging around at the front of the hotel smoking naughty substances. We were promised a free nights stay for the inconvenience but I am yet to recieve a call or email to confirm it.

Nice reception area but a bit lifeless. Good size rooms. Did ask for extra pillows but the didn't arrive! Easy free parking.