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The room was clean, very spacious and well appointed. It's all self service with no F&B so you have to go out to eat. The shower was hot and powerful, with a huge bath. The room was just a little cold, but it's an old buildings

Smooth check in, great coffee/tea making facilities, spacious/cozy bedroom. We will visit again.

On arrival, the key for room one didnt work well. I tried to get in my room and failed. Then asked a passer by who also failed tomopen it. By luck, it eventually opened but as a woman on my own, I got nervous about it not working when I got back late. So had to keep the door ajar for safety so I knew it was open when I got back. The room itself was beautiful , just stressful getting in.

Great place, great rooms and spotless

The staff very polite and friendly, there are few shops nearby. The position is excellent. Unfortunately is very noisy , and before 2pm you are not able to be quiet. The room was very clean , just please double check the toilet paper, don't supply just the minimum quantity.

Our team member on viewing the room and the establishment refused to stay. As we are local we personally visited the accommodation on 13th Oct and it was clear it did not meet our standards. Based on the images of the property on Hotels.com we were surprised with what e found. To be honest we were shocked by the state of the decor, the dirty and worn fixtures and fittings and the general poor upkeep of the property. We were further shocked when we walked into the cold, poorly lit vestibule, safe keys with homemade paper numbers stuck on the wall, up to the top floor along what can only be described as a dilapidated staircase with a awful worn ill fitting carpet and entered the room to find the door was old and not a tight / secure fit (certainly not a place I'd want to stay, never mind a lone female). The bathroom has a light fitting that doesn't appear to be sealed (bathroom safe?) and certainly not fit for commercial use and worse still the light fitting in the bedroom is hanging from the ceiling showing exposed wires. The general state of presentation is extremely poor and not to the standard we would choose for our team members. We write this in the genuine hope that the owners

Its a good location but the building is all a bit old and tatty - although room and bathroom were clean there are nicer places to stay in Leicester. The price was cheaper than other places so i should have known. But i guess it was OK. There was NO parking on site - so you have to pay for that unlike other places

Excellent value for money in Leicester city Centre. Room is very spacious, quiet and comfortable. Great coffee machine and mini fridge for those who need it. Could use an in room safe for those who bring valuables.

Great position in the city, free parking, spacious room, but very hot (in July). Altho there was a fan, it was too noisy to leave on at night. A bit disconcerting to have someone trying to enter the room at 01:15 saying that the key to our room had been allocated to him! It was lucky that there was a chain on the door that we'd chosen to use.

Fabulous stay. I checked in online the evening before as the property does not have a recpetion. We got there about 3pm and the PIN we were sent was wrong. Luckily a man was there who helped by phoning for us. We were not informed of which room we had or how to access the key. Once again the man (sorry we do not know who he was) helped us - thank goodness. The hotel was beautiful. The location was very centeral but quiet. A huge and very clean room really good and comfortable. The password for the wifi on an information sheet in the room omitted the second exclamation mark. Had to email the main hotel to get the correct password. Wonderful hotel and would definately stay again but they do need to improve their communication

The property is not staffed, I arrived and my room key was not there, turned out my room was already booked and someone in it. No alternate rooms in this or sister hotel. Not at toy by them to help find another hotel. Not heard directly from the hotel to apologise or arrange refund / compensation. All round poor.

Check in and check out process was very simple. All information was provided by the hotel well in advance. The room was lovely, spacious and clean. Great experience staying here.

Great location, easy free parking, they had provided items that were not always available in much more expensive rooms. We will stay again if we are in the area.

Really pleased with this place. Massive, clean room. Easy to retreive keys. Car park information was conflicting, said midday the day before and 10.30 in the room info. Thank you for the fan it was much needed.

An amazing stay right in the centre of Leicester with secure parking and at an amazing price!

Pain in the back side, when no reception. Probably my fault for not reading full script. Codes for doors and parking night mare, so spent ages waiting for help. Will be staying in a proper hotel next time. And by the way, room was not that clean or what I had hoped for.

Steep stairs

Middle of the town so good for food etc..... parking was good i did struggle to find it, even when i got the map , probably just me ….. Room was clean and tidy, nice big smart TV , good coffee machine bed was comfy, shower / bath could do with a slip mat but all in all it was fine. I stayed in room 4 which was up a few very steep stairways i would not recommend if you struggle physically to be honest.

The room was good very clean and well presented. The area was not so great. Parking was free No onsite facilities

A beautiful, peaceful stay! So much space and goregous natural light streaming through sash windiws in the morning. The rooms are in an historic, listed building, so there are quirks and without the radiators it can be chilly, so if staying in the winter months consider bringing a cosy dressing gown to wrap up in, especially after a relaxing soak in the huge bathtub. The coffee machine and chocolates were a wonderful treat. As was waking up right in the city centre.