더 크라운 호텔 보트리, 돈캐스터

Perfect overnight stay! Staff very attentive... always on hand to help. Very clean and comfortable.

room was ok, staff very good, breakfast choice and quality very good, parking expensive.

The hotel was lovely and so were the staff

Room was very dated but clean and enough space. No soundproofing so was very noisy from outside and the neighbouring rooms. Loud music from next room.

1st night Ground floor opposite kitchens. Extractor fans very noisy, although we were assured that they were stopped at 9.00. However we were not advised that they restarted at 6.30am. Bed quilt smelled of cooked food presumably from the kitchen. Room was generally tired and the bathroom was far too small and in need of refurbishment. No space to put anything except for one unsecured shelf behind the toilet. Sitting properly on the toilet was impossible and one had to sit at an angle. After complaining, we were relocated to room 19, a better room but unfortunately a lot of road noise - no apology or assistance provided by staff to move. The toilet in Room 19 was abnormally low making it difficult to sit and get up from without a struggle. The seat didn’t match the size of the toilet. The rainshower was a joke as the water jets sprayed at every conceivable angle instead of straight down and no separate hand shower provided. The pillows were lumpy and uncomfortable and on returning in the evening, the quilt was askew and the pillows just thrown loosely into position. No care or attention had been paid to refresh the room. On our last night we stayed in Leonardo’s hotel at EM airport which was considerably cheaper but was was far better, quality of furnishings, cleanliness, bedding were first class. At the Crown parking facilities down to the customer to sort out and an unnecessary problem. Surely you can improve the system for hotel guests with a parking permit.

Lumpy pillows , no aircon , unclean bathroom ,not a 4star hotel

Lovely hotel and nicely decorated. Only thing lacking was a fan as it was so hot and windows were open to full capacity.

We booked a room for a wedding reception. The staff members were polite, friendly and efficient. The room was lovely but too warm overnight. Breakfast was extra but worth the money.

Never once were we did the words "welcome to the hotel" or "have a nice stay" were spoken at reception or written in any messages. All we recieveed was a message listing the additional charges (car parking, early or late check in chareges) the day before our trip & at the reception I was simply told to put my personal details on the booking receipt & that if we wanted breafast it would be another additional charge & to go to the restaurant in the morning. The hotels facilities were never described to us either. The room was clearly booked for two adults, but once in the room it had only been set up for a single occupancy (towels, milk for drinks etc) The hotel & the room we had were fine & of a high standard. But, the customer service we recived was extremely poor. Bawtry is a great little town with lots of bars restaurants etc. We live very closeby & were at a family wedding. We decided to stay here rather than relying in taxis. It wont happen again.

M

Old and run down. Pillows were ripped bed uncomfortable. Was only there for one night will never go again

No heating in the room, no hot water in the shower and no drinking water in the room. Staff very friendly but very poor facilities. To cap it off, Bawtry including the hotel restaurant don’t serve food after 9pm in week days.

Hi - clean / good service/ good location/ functional

Situated in a nice town with good facilities. Disappointed with a few things. Parking was near impossible, there were more spaces available but because of how tight the car park is, and how other people had parked, it was impossible to access the spare spaces. No water in the rooms which I find poor when you consider the price we paid for a Thursday night - almost £200 for the night. The bathroom was very nice and had a great waterfall shower however we couldn’t get any hot water from the shower - it was warm at best. The room however was nice & it was clean.

Nice place friendly staff good food and atmosphere

Updated rooms and staff friendly as ever. Dog friendly.

Good location within the town. Easy parking at a reasonable price. Helpful and friendly reception staff. The only reason we scored overall 4 stars rather than 5 was because we gave up waiting to be served at the bar as there was only one bartender.

Safe and quiet

Stayed at this hotel a few times now , hotel rooms are lovely however the hallway getting to the rooms are real shabby but that doesnt affect our stay

I stay here quite regularly due to work commitments. I find the whole place to be warm and inviting, its always clean and comfortable. The staff are also very friendly and welcoming. Fully recommend.