더 포버리

The apartment was clean and tidy and comfortable. The outside area is scruffy and overgrown, bit of an eyesore. Annoying the tv wouldn't load any terrestrial channels, so unless you have Netflix or Prime, you've nothing to watch in the evenings. Because there's no reception, the process of finding out how you get into the place is a bit protracted. I had to email the owners on the day I was checking in as I hadn't received any information about how to get into the apartment. Fair play, their support got back to me very promptly to tell me they couldn't process a 'damage waiver' pre-payment because I booked through Hotels.com and sent me a link to register my details. But had I not emailed them, I might have driven for 4 hours to Reading and not been able to access the property on arrival having already paid for my stay. Think the owners need to have a better system in place for when that happens. Take control and not leave the paying customer scrambling around on the day they're about to arrive.