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This was a great place - room clean and warm with comfy bed and all the home comforts. Both pub and restaurant had welcoming atmosphere - friendly staff and lovely food.

Spacious and spotless room, no evening noise which is really important for us. Breakfast and evening meal were both delicious. You must book ahead for the evening meal as restaurant gets very busy and people were being turned away.

The room was good but there was a couple of small items that need correcting. The water takes ages to drain from the bath, the shower needs instructions printed and displayed. On arrival at check in, you should be informed that you need to ask for milk for your tea or coffee in your room as there is not any in the room.

Lovely choices for breakfast. The staff work hard, but are also friendly and attentive. A very efficient experience. The actual dining room and bar are both very comfortable.

The hotel was very clean and comfortable. Would definitely stay there again. The restaurant had a lot of dogs, which isn’t too good in a restaurant. The breakfast cup was very stained, so I had to get it swapped, but the food was very nice, with a lot of choice. Staff were very friendly, and we had a good laugh with them.

What an absolute gem of a place! There's nothing like a fantastic breakfast to start the day and oh boy did we get it here . Also I had the fish and chips one evening and it has to be said it ranks along side the best I have ever eaten....Attentive staff who clearly know what they are doing . We have never stayed in Wells before but we will definitely stay here again when we return.

The staff are very friendly and helpful. The breakfast was excellent and very generous portions. Our room was small and lacked anywhere to sit and also the bedside tables were very small. The bed was very comfortable. The corridor and stairs leading to our room smelled of dirty dogs but the room was ok.

Lovely hotel in a beautiful part of the country. Room splendid as was the breakfast and the staff. Two things that disappointed. Firstly the room naming on Hotel.com was miss leading they called it deluxe which doesn’t exist. It was actually a small king. To be fair they upgraded us when I queried it. Second reason only giving 3 stars. They hardly had any vegetarian meals. My wife choose the pea risotto only to be told it had been removed. I wanted a steak but they had run out by 7.30pm. I then had the sausage and mash but the sausages were massively over cooked! If it wasn’t for the bottle of wine we were already half way down I would have gone somewhere else. I’ve stayed at several of the hotels in the group and always been so impressed so my expectations were high but in the end felt let down and disappointed which is such a shame as it’s a nice hotel!

Lovely breakfast and great location

One of the best dog friendly pubs on the Norfolk coast. Excellent.

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The room was lovely but walk from the Globe. No taxis which is odd with so many people wanting one, pre book if you need one! Would stay again. Staff amazing and very helpful

This lovely hotel in is one of the prettiest squares in Wells. We had an outdoor room up a fire escape because we had a dog. The rooms in the pub seemed better. The Restaurant was very small, but the food was good.

Dog friendly throughout the hotel. Staff and food excellent and my wife and I will be returning.

Friendly staff and great location

Friendly, helpful staff. Room was nice with air conditioning. Lovely breakfast. Allocated parking would be useful.

Nice staff, food at breakfast very good, comfy bed and spacious bathroom.

Easy checkin and out, lovely staff. Very small bathroom at Arch House no hooks or shelve really needed in bathroom.

Check-in nice and easy. Bed and pillows super comfy. It was like lying on a cloud and being swallowed up! Great selection for food. We had lunch and went with the fish n' chips. Light batter and non greasy and tasted delicious! Great portions! Also had breakfast and again good selection. Service was excellent! Lovely location off the green and a 2min walk to the sea front with lovely shops in between! Stayed here before and would recommended to anyone to stay here!

We stayed here recently and, whilst the room was clean and nicely decorated, the overall experience was hugely overpriced — at least £100 too much for what we received. We paid £240 for the night, which is frankly excessive given the shortcomings. Shortly after booking, we received an email informing us there would be no parking available due to the Wells Festival. This was frustrating, as we would have factored parking into our decision had we known beforehand. The bathroom was a particular let-down. It had a shower over a bath that had clearly seen better days, a badly rusted radiator, battered old soap and shampoo bottles, and no loo roll holder or hand towel rail. To make matters worse, the bathroom window looked directly onto the roof terrace — and wasn’t frosted — much to my husband’s surprise when he walked in half dressed. In the bedroom, there was no fridge — which feels like an odd omission for a room at this price point. The noise level was also high, which made for a restless night. Breakfast was another disappointment. The black pudding was inedible, and serving streaky bacon on a British breakfast plate seemed an odd choice. The dining process was disorganised — we ended up in a bit of a disagreement with staff over “allocated” tables, which could easily be avoided by simply using table numbers. Perhaps the price was inflated due to the festival, but even so, the value for money simply wasn’t there. Overall, we left feeling that our stay was worth the money