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Rooms tired but clean, service in restaurant very slow ….more staff and an update would help massively

Tired rooms, and restaurant service very slow Very clean and reception staff and chambermaids were excellent

Excellent staff very professional

Very friendly staff they could not do enough to make our stay very pleasant.

A lovely free upgrade. Suites could have done with some new curtains but apart from that was a lovely surprise. Comfortable, roomie. Perfect location, good parking.

Old hotel which needs attention to repairs, modernisation and cleaning. Simple things like wiping skirting boards, cleaning windows & removing cobwebs could be done quickly. Shower dribbled. However food was good.

Room was spacious and spotlessly clean. Breakfast and dinner was delicious. Customer service from all staff was great. Will definitely be back 👍

We couldn't fault the receptionist when we arrived. Absolutely amazing and so friendly. Infact, all staff were friendly and helpful. The food was faultless and the steak was cooked perfectly (medium/rare). We stayed in the apartments separate to the hotel. The room was spacious. However, when we arrived back at our apartment late last night, our block stunk of weed and it was all in our apartment. One of the apartments on the bottom floor had been smoking weed and stunk the communal area along with our apartment out. It wasn't appropriate to remain in our accommodation. The staff were amazing and moved us immediately as they came to the apartment block and could smell it before opening the communal door. We were moved into the main hotel, which was really appreciated. Although this happened, it would not put us off going back again to stay as the staff were apologetic and rectified the issue immediately so we could sleep in a room which was free of "weed smoke".

Lady on the reception very friendly and helpful. Breakfast substantial, but little choice other than full English, as would have appreciated 'extra's' such as cereals and toast & marmalade. Plenty of parking, but very limited if an event is on, as fills up. Creaky floorboards, but it is an old building!

We had a mid-week stay. Hotel staff were very attentive, friendly and efficient. We booked on room & breakfast basis but added evening meals later. The food was very good, well presented and good sized portions. The room, while a little dated, was clean and had all that we needed comfort wise.

Good hotel

A nice hotel with excellent in room facilities and good food. Very busy though with events sold through the hotel and a little off the beaten track

Stayed in the Annex building for two nights. limited parking outside the building so had to park up at the hotel. Rooms could do with updating a bit. Breakfast was great on both morning and staff were lovely.

Booked on the day. Wasn’t informed that there were two functions with music. Arrived to noise and a lot of drunk people. Things settled around 1.30 in the end but there were still constant interruptions during the night. Upon leaving staff didn’t even ask about the stay. Very poor, all round.

Best Western Plus Oaklands Hotel great breakfast, friendly staff and walking distance to Norwich ,lots of pubs and restaurants in easy walking distance and its on a bus route if you don t fancy walking .

Stayed over from a party. Everything you would expect.

Arrived good after finding entrance off main road. The reception went well. In the room (no.37) the radiator was making a dripping noice - it was half warm/half cold so I asked reception to ‘bleed’ the radiator. To her credit she tried but didn’t have the correct radiator key. As a result the dripping went on all night. It was cold outside 0 degrees. So it came on more than usual. I should have requested a room change. Bar service very good before I went off to bed. In the morning after a very restless night due to radiator I went for a shower and couldn’t get any hot water out of it. Had to wash with Luke warm water. Comfortable Bed & Hot Shower is paramount. Sorry but this failed !

Staff very friendly and helpful. Room was very nice ither than radiator was very noisy and it was right next to the bed so was hot

Terrible! Irish travellers and partying went on till 3am. Fighting out side. Loud screaming in the hallways, with very young adults talking about drugs as the run back to their room every 10mins

Half the price of nearby Premier Inn A bit quirky with a big TV in reception showing an open fire. Very noisy plumbing was my only main gripe but not the end of the world Eat across road