The Old Alma

Really weird.

Pets friendly, owner is welcoming, parking facility is very convenient.

On arrival I was greeted by a man in old tracksuit pants, t-shirt, and tracksuit jacket, and he was clearly intoxicated. As a single female checking in this made me feel very uncomfortable and when I hinted at cancelling the man advised me that I was past the cancellation time so would pay whether I stayed or not. There were power cuts to the area that evening and they tripped the electrics. The first time this happened the man who checked me in reset the electrics but the second time I believe he had fallen asleep. I sat in the dark for a bit, then I rang the reception bell several times, eventually I went back to my room and called the hotel phone number, which he finally answered and said he would fix the electrics. I went to reception and explained that it was a very uncomfortable situation for a single woman to be checked into a very quiet hotel by an intoxicated man. He told me I could stay or go he didn't care but I was not getting a refund.

Had a very warm welcome, great night's sleep and a lovely breakfast in the morning. We are regularly visiting Canterbury as our daughter is at Uni there, and we'll definitely stay again.

Very friendly and helpful. Would stay again

The host and hostess were very charming and welcoming. Only dislike which is no fault of the proprietor is the speeding cars. There should be a speed bump or with restrictions on the left hand side of the road as you face the building and the white pillar should have a reflector to help cars approaching to slow down. Difficulty in driving out of the car park because the road curves, fast cars approaching from the right and the white pillar partially obstruct your view.

We arrived approx 4.30pm to be told our booking had been cancelled. We never received any notification from hotels.com even though Sarah from the old alma had told them the day before. Apart from that Sarah went above and beyond to accommodate ush. She actually gave up her own bedroom for us. I would recommend this hotel but just make sure you arej informed of any changes before you leave homej.

We loved our stay and they do make you feel at home. Excellent and we would go back if we plan to go around Kent.

Had a very pleasant stay, staff very friendly. Room was very clean and the bed very comfortable. A delicious full breakfast was served. Need to ring the bell to gain entry upon arrival as there is no reception desk.

Staff are amazing made e feel at home

Was made very welcome and the room was clean and comfortable, the breakfast was very nice and the people were lovely and friendly, I would recommend this place, thanks for the stay.

Booked a double room only one cup then the tv didn’t work when we mentioned it they said it was something to do with the weather then we pointed out if that was the case then all the other rooms would be off as well. We had already spoke to other residents that said there tv was working and the previous occurre of the room had had the same problem then we so told by the management a guy called Tony to f**k off and get out of my hotel .then we was contacted by a lady called Sarah and ask us not to go and it will get sorted at 10pm while we was in bed jay the man that was very helpful came to our room to apologise about is boss and said he was going to cook the breakfast in the morning which he did but it was not edible and jay admitted that’s the first time he had made breakfast and he was an mechanic while cooking the breakfast he set of the alarm twice waking other residents

Located on busy main road, so quite noisy. Strong smell of cigarette smoke on stairs and landing, presumably coming from other rooms, although our room was smoke free. Helpful chatty young man greeted us, but no mugs, teaspoons or towels in room on arrival. Sadly cannot recommend to others.

I had a pleasant one night stay in this venue for a business trip, nothing to complain about, would book again if in the area again.

Ok

Broken double glazing admitting loud noise from road

Very nice, clean place, wonderful staff, always willing to help, definitely recommend it!!!

Despite only having the property for a couple of months, Tony was exceptionally friendly and helpful. The property is clearly undergoing renovation work in the main part, but I have no complaints at all about the room. It was clearly recently refurbished - very, very clean and tidy. Tony went the extra mile to ensure our stay was very pleasant. Thanks!

Tony and Sarah were great hosts a bit dispointed in room as no chairs in the room only the bed to sit on, no mirror to do your hair only a mirror in bathroom, but room very clean breakfast was very good, Tony and Sarah could not do anymore to make out stay any better. We would love to return when all the decorating is finished I think they will do very well

Avoid at all costs! The room itself was pleasant enough, however the owner was very troubling. The hotel was in a poor condition which was evident on the first moment of arrival. Underwear/Clothes were getting dried in the reception, the floor was sticky, the reception area was under construction. other guest had issues with their room and the owner asked if they could use our room to shower, they also mentioned to the random guest that they will allow access into our room while we were away so they can shower. They also double booked a room during our time there, and removed the first guest who had already checked in and set up a camp bed in the basement (dark, dingy, sodden wet, no bathroom, no sink and no lock on the door) and shouted abuse at them. Myself and my partner were attending a weeding and the guest was also at the wedding. I didn't know this person prior to this experience. He was very aggressive towards her, and was completely unwilling to understand the issue with providing the basement as an accommodation while still taking full price for a room.The owner served breakfast in his underwear.