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Lovely room, friendly staff, delicious breakfast

Great stay with charming staff. The property has an authentic feel of the Georgian rectory.

We have stopped in many hotels and over the past 10 years and this is up there as an absolute delight. The staff are warm and friendly - all on duty over our stay need to be commended for their commitment to ensure guests feel looked after! The room was well equipped and we had a lovely view of the gardens. The breakfast was outstanding. A great base for travelling around Shropshire- such good value for money. Well done all

5 star is a must for this place. Room was homely, warm and good sized. Breakfast was superb. The staff were especially helpful and courteous - even for simple things. I would recommend to all. Just a "wow!"

Exactly what I was hoping for when I booked this, something different to the Premier Inn box rooms! The room was big with high ceilings.. The staff were great, extremely helpful and polite! Breakfast was lovely.. Great base to explore local area from.

Lovely old fashioned room with a large single bed. Very comfortable bed and an ensuite shower room. All the staff were lovely and friendly and breakfast was delicious. I booked the hotel to use as a base to attend 3 race meetings. Cheltenham on the way up, Liverpool on day 2 and nearby Bangor-on-Dee on day 3. It worked out perfectly and I was even able to visit Wrexham as well, so no complaints from me.

The staff made me feel welcome. They were helpful in giving me advice on public transport to my destination and back to the hotel.

The furniture was dirty, and the carpet was stained. My room was cold, although I noticed other corridors than mine were heated. Walls were thin, I could hear neighbors conversation.

Fab selection at breakfast, very elegant rooms and public areas. Staff couldn’t be more friendly and welcoming. Highly recommended.

Impressive building in wooded grounds. Excellent friendly service. Stayed in four poster suite which was disappointing, tatty old furniture and tired furnishings. Shower above bath was very difficult to use. Excellent breakfast. Would recommend this hotel but not the room we stayed in.

The hotel grounds are quite nice with a nice terrace to the rear with a pleasant garden view. The hotel itself is quite striking. Down side for us was the room had a view of an iron fire escape, and the working yard. Possibly I had booked a twin room due to my wife's recent hip operation, and so doubles may have far better views. Room was rather tired, but clean. Plus side is they give nice biccies, water. Big plus side is the staff are really friendly, helpful, and the breakfast was excellent.

The room was fine but let down by the poor shower. Staff were exceptional, breakfasts very good. No restaurant facilities for lunch or evening meals. Hot snacks were available. The staff made it an enjoyable experience.

Fabulously friendly staff , nothing was too much trouble , place was spotless , breakfast was lovely , great choice of items , no evening meals served but light bites which were fabulous , Bar was well stocked too ..

Great breakfasts.

I booked this for my elderly mother going to her grandsons wedding . She loved it an said the owners were lovely ..my nephew an wife ended up staying there too for the wedding

Nice clean comfy hotel with excellent breakfast

Wonderfully friendly, helpful staff. A spacious bedroom, quiet and well equipped. The only blip was the dated bathroom. Painted chips to the bath and the ‘gold’ rubbed off the taps etc.

A lovely old house, so creaking floorboards and no lift but that just goes with the character of the property. Very friendly and efficient staff, very clean, excellent breakfast, very good 'light bites' food in bar which was all we needed in the evening (restaurants about 10 mins walk away). My bed could have done with a new mattress but in any event I slept like a log so can't complain too much about that.

We loved our stay at the Ancient Gatehouse. The room was lovely and looked out over the green in front of the Wells Cathedral. The staff is very friendly and helpful and the hotel has an excellent Italian restaurant, where we enjoyed a delicious dinner before walking around the lovely town of Wells. Americans should know it is not air conditioned, but air conditioning is rare in the UK and Europe. There is a fan and lovely large windows. We will definitely return.

The member of staff on reception is excellent. She moves around from reception to bar to restaurant and is very efficient - she is a credit to the hotel!