더 파크 로열 호텔 & 스파

Great room this time - positive surprise, since i basically decided not to come back ever because the food is not good! My new hotel was sold out and you have two pubs nearby that solves the issue.

Lo que más me gustó es el trato humano del personal.

The food was awful!.. and very over priced. Would not stay there again. Hotel very very overpriced!.

Put in a room next to the entrance. People outside the room shouting and laughing until 1am.

I've stayed at the property several times whilst attending a work training event. On a number of occasions I have been allocated a room on the opposite side of the hotel from the rest of my colleagues. When I queried this at check in, I was advised there were no other rooms available. What I also find disappointing is that one of my colleagues consistently appears to receive room upgrades, yet whenever I have politely asked, I am told that nothing is available. During my most recent stay, after reaching down to my bag at reception, I stood up and noticed the receptionist laughing with a colleague whilst looking in my direction. Whether intentional or not, it came across as unprofessional and uncomfortable. I have another work training session at the beginning of June and, although the Park Royal would have been the most convenient option, I have chosen to stay elsewhere instead. If staff are going to mock or laugh at guests, I would at least expect it not to happen within view of the check in desk. Very disappointing and not the level of professionalism I would expect. As a result, I will not be staying at the hotel again in future.

Great stay. Facilities are awesome and food in the restaurant was good. Hotels doors for the bedrooms are very loud so be sure to ask for a quieter room if you want a good night sleep

Staff were very friendly, clean big room however it was next to the main entrance on the ground floor so very noisy I had a child kicking a foot ball against the wall for ages. Good parking

Plenty of parking, good bar / food options. Room had proper A/C & not just a fan. Will stay next time we visit the area.

I was placed in a room right near the front entrance, where there was screaming and shouting late into the night. I asked reception multiple times to address the issue, but my requests were ignored. I then requested a room change and was moved to an even worse room. To make matters worse, when I requested a late check-out due to the poor experience, I was charged an additional £25. Overall, I am extremely disappointed with the service and handling of this stay.

An excellent hotel with very helpful staff. We have stayed before and will stay again.

What a lovely stay, room was comfortable, staff were so lovely, breakfast was great with gluten free options and almond milk available too, the spa area was in great order.

Very relaxing break at this lovely hotel&spa.The pool and spa facilities are 5 star -highly recommend.Showers very clean and pool and jacuzzi really good. Things which were oddly missing:safes or mini fridges in the room.Was inconvenient carrying purses around Breakfast though lovely could do with more vegetarian options and fruit/yoghurts etc Staff were lovely from Alison at reception to the staff at the Spa.I would give it a 5 star

Tv remote did not work. Breakfast supplies not replenished for quite a time after a large group consumed most of them. Room service failed to make up bed or replace used coffee cups. Who knows what else they failed to clean. Room generally felt tired.

Used just for one night. Staff friendly, room was nice. Great bteakfast.

We have stayed at this hotel 10 times now. Always a lovely stay. However on our first night we got woken up with a dog barking which ruined are first night. When we went to complaine the lady at the reception was very helpful her name was Alison. Asked if we wanted to change rooms and gave us a drinks voucher. I just feel we missed out on a relaxing stay.

Loved the room and leisure facilities. Room and bed were very comfortable. Restaurant on Wednesday 22nd April was a comedy of errors. Young lady checking people in was a bit out of her depth. Seemed rushed and really needed help. Waited over 30 minutes to take our food order. When the food came it was very good. Think management need to help this poor girl with more staff in the evening. Breakfast was tasty, but at over £200 per night B&B, expected waiter service and not a buffet.

Great facilities and lovely staff. Really enjoyed my stay 😁

We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all.

Two nights for pleasure. Nice Big room, pool, spa, sauna just fine. Very good fitness facilities. Good breakfast. People at the reception kind and helpfull

Yes breakfast was amamzing