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Good place

Wondeful hotel, superb staff.

Firstly the bad, we had room 1 and the beds are so small it is difficult to feel secure. The room was freezing and we had to ask for an additional heater. The good ….. all of the staff without exception were friendly knowledgeable and took action when needed. The pub itself is one of our most favorite destinations, especially at this time of year. We have been coming for over 30 years when it wasn’t the Onslow but the Cranleigh pub We will come back but will be very reluctant to occupy room 1

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Lovely place with lovely people

Brilliant stay, excellent service and great breakfast options. Everyone was extremely friendly, would recommend.

Fantastic service and attention

Staff was very nice. The only complaint was I wish there was a refrigerator in the room. Otherwise we had a lovely stay

Always a pleasant place to stay. Great restaurant, comfortable bar. Free onsite assigned parking. Excellent and attentive staff.

We liked everything about this property - from the large bedroom (Room 1) with a large en suite with both shower and separate bath - through the excellent breakfast - to, last though not least, the great and friendly service provided by all the staff.

A great experience, staff were so impressive, extremely helpful and welcoming. Room was great food was very good also. All in all a place I look forward to staying again.

The only suggestion I have is possibly a mini fridge in the family suite

Lovely property. Good parking. Lovely eating area.

Beautiful sea view.

Service on check in was good, staff were very welcoming and friendly. Toilet in the room did not flush, had to remove the lid to flush. Bed uncomfortable and mattress poor quality and far too hot. Pillows were very thin and flat, offering no neck support at all with no spares or alternatives in the room. Room was above the main bar area which was extremely noisy until it cleared at the end or the night. Patrons were allowed to smoke in the outside seating area which drifted up into the bedrooms above. The shower ran cold for about 5 minutes before the warm water finally came through. Breakfast was included and was very average. To be fair none of this was reported as it was a brief one night stay. That said I would not stay here again.

The Richard Onslow is a nice property in a nice little town. However please review your parking. Locals use the parking spaces so there were none free consequently we ended up paying for parking and walking some way with our bags. When raised with the pub they asked the locals to move but by the time we got our car over someone had parked there again! I suggest if you know you have guests coming you cone the spaces off. We only booked based on parking.

Friendly staff, really large modern comfy warm room, excellent restaurant for dinner and breakfast. And it is a great, busy pub with a good selection of (proper) beers. Even the problem with a slow draining shower tray in the morning (reported and being dealt with) didn't dampen a really relaxing overnight stay. Will return next time we are anywhere in the area.

Nice pub and hotel. The food was good and the room was spacious and comfortable. The bathroom shower was very small and enclosed. The staff were friendly and the location had a lot of shopping around it

Staff and service was welcoming, friendly and professional - spot on. Would highly recommend and will definitely stay here next time I am in the area. Congratulations to the team.

A very comfortable 2 night stay, no major gripes at all - service and food was very good.Bar was quiet come bed time - some furniture could do with upgrading but thats a minor point given it was a great place to stay with easy access for Surrey Hills and South Downs.