The Rugby Hotel

Beautiful bathroom but no heating in the bedroom, had to get an electric heater from reception, window sill crumbling away and window needs replaced, also had a power cut in the morning which meant we couldn’t shower in the newly renovated bathroom which was beautiful

It was great unfortunately there was no heating in the room and I couldn’t get a meal because there was a wedding reception in there

Great location clean and comfortable lovely shower will definitely stay again good value for money

Nice old style hotel, helpful staff and good location. Parking instructions a little confusing but overall a great place to stay.

1) Very poor sound insulation, when the door of the room across the hallway opened, I actually twice thought they were entering my room. 2)cold in the evening/night, no separate heater, radiator was cold 3)No hot water in the morning, only option was a cold shower, despite waiting 1h for it to turn warm(er) 4)tv with limited amount of channels, most channels weren’t accessible. No streaming option

Great place to stay

Lovely old hotel nice and quiet very clean, bedrooms beautiful hotel under renovation, staff go up and beyond to help you , very peaceful place to stay

Looks like it has had a recent refurbishment and the room was quite good however it was difficult to check in and even though it had a very large smart TV I could not make the cast function work. I also was not expecting an additional charge of £5 for parking

Room was small but clean and ok to stay for one day, but unfortunately the bed lights weren't working. View from the window was for the very ugly and dirty roof. Breakfast, quite expensive for what we received. The only warm option is English breakfast but they were missing mushrooms (which we were not informed before ordering), fried egg was broken and looked more like an omlet.. no coffee express, but missing option of a warm milk. There was noone available to ask a question or even talk with.

Very nice hotel in a great location

This was a last minute booking, when our AirBnB apartment turned out to be a disaster. The hotel accommodated us at short notice and it turned out to be terrific. It was centrally located, clean, warm, and well maintained. The staff were welcoming and helpful. We only stayed the one night, but would definitely return if we had occasion to visit Rugby again.

Was called just as I arrived and told no room for me !!!! Booked and paid for

The Hotel was fine. The directions for the car park were not good: the satnav postcode tried to take me into the carpark through the bollards & it was not clear how to drive round to the real entrance. I stopped the car and walked onto Sheep St to ask at the Hotel, but it was labelled 'The Horseshoe'! When I got inside, there was no-one at reception so I dialled the number from the phone on the desk & a mobile phone on charge on the shelf started ringing! Another guest explained to me how to get into the carpark, which I managed to do. On re-arrival I again had difficulty checking in. The room was comfortable & the check-out was fine!

Staff very friendly and welcoming. Breakfast was good value. Difficult to find initially as not clearly signed. Should let visitors know upon booking that they should park in the Asda carpark.

This hotel should close until the refurbishment has been completed. Hazards everywhere. Builder accessed my room while I was showering. This hotel is very tired. Dog barking in the night… Perfectly placed in what is now a run down town

The staff were the best , super friendly and eager to please . The hotel is under reconstruction so there are the odd blips . I had a small single room which will be great when renovated . They had redesigned the bathroom which looked good but a few design flaws 1. The steep bend in the sink faucet did not accommodate trying to fill the tea kettle full , you had to fill the cup three times then tip it into the kettle to fill it , 2. The spare toilet roll holder is down to the left of the commode and the paper roll gets absolutely soaked from the water spray of the open shower . Maybe these two things need corrected before all the bathrooms are reconditioned if you wish to save £ on toilet paper and kettle grumblings from guests . Cheers . Oh the glass window in 201 is cracked , sure it’s up for replacement. Did I mention the employees did everything to make your stay comfortable and were friendly and professional. I hope you keep them post refurbishment.

Staff was delightful. Bathroom was amazing, although it could use something non-slip in the shower. It could use a hook or 2 in the bathroom. No air conditioning and very hot with only a tiny fan. Staff more than made up for this. They were wonderful.

In the centre of town so plenty to do and convenient cheap parking

Cheap, very central. Walls paper thin, broken night sleep due to noisy neighbours. Phone in room but could not be connected to wall.

The receptionist was friendly and helpful. The hotel was centrally located but the room was too hot.