The Swan at Grasmere - The Inn Collection group

Service is very good. We had some misunderstanding about dinner charging, but the manager, the gentleman, tackled this problem very kindly. Thank you so much. Dinner and breakfast are also delicious. I strongly recommend this hotel.

Lovely hotel, staff brilliant & good food, the breakfast was excellent. We are not dog owners & liked the fact dog friendly areas are cleared designated & kept well away from the breakfast & bar areas!

Once again really not happy with this hotel chain, had a bad experience before in Whitby and had the same experience now :( the room was like a motel room in a parking lot and extortionate price for what it was. Will be avoiding this chain in future. Staff were also rude at times and were all sat round socialising at one point when people were waiting at the bar to be severed. Not great

Lovely room ,clean great food.

We had a lovely stay. Our room was very comfortable, the food was excellent as were the staff

I booked this hotel in the langdale valley as a surprise stay for me and my partner. We checked in around 4pm. On arrival the host told us they had a problem with the room the radiator would not switch off and had been like this for a couple of weeks. We entered the room it was hotter than the hobs of hell !! We were told to open the windows and give it half an hour. Which we did but made no difference. Even the host said he could not sleep in that room ? He told us they were fully booked and no other rooms were available. I resorted to finding another hotel in Grassmere called the Swan who found us a room and made it ready for us at an hours notice. My issues with this hotel are… 1 why were we not made aware of the problem with the room “BEFORE “ check in ?? 2 No effort was made to find a local Hotel alternative? 3 The host couldn’t give or authorise a refund on the day . Told us we would receive a call the next day . 4 We didn’t get a call back from the Hotel. 5 We had to call 3 x times left messages asking them to call back which they didn’t . In fact I got through at the 4th attempt. 6 I got no apologies for the state of the room and poor communication. Just told to call Hotels.com for refund. 7 There was no attempt to redeem the situation like offering a discount on another stay etc. My advise to anyone wanting to book this hotel is DON’T !!

Comfortable, cosy and great value. Breakfast was delicious.

I travel a lot for work and stay hotels 2-3 times a week, when I say this hotel is clean I mean immaculately clean. The rooms are spacious and comfy, the staff are incredible but the food in the restaurant was simply stunning. Say hello to Nellie and Nigel and of course Parker the dog.

We had a 2 night stay in December. Staff were very friendly and helpful. Room was large and comfortable. Food was great and portions generous. Free parking and WiFi were welcome. Hope to visit again soon.

Absolutely no allowance for early check-in. Common areas are lovely and cozy. Great and plentiful breakfast options. We had a long haul to our room lugging suitcases up and down many sets of stairs.

A very comfortable room

Das Personal war sehr freundlich, das Zimmer gut gestaltet und komfortabel. Es war ein sehr schöner Aufenthalt.

Great short stop for an overnight stay. Welcoming chatty staff, lovely food and clean spacious rooms. Great atmosphere and perfect location for Grasmere village. I'll certainly be going back.

Friendly staff, great breakfast, great evening meal. Would definitely reccomend stopping at The Swan.

I really dont like doing this, but we decided that we wouldnt return to the Swann. We have stayed here for years and now it has changed hands and there were quite a few things that we all agreed wasnt up to standard.

Location was perfect for us. Staff absolutey brilliant. Very dog friendly. Superb outside space. Food excellent choice and great quality very well cooked. Only negative was our bathroom which for the larger gentleman was a little small, but clean and well appointed

The Inn is located in walking distance to the village of Grasmere, surrounded by a lovely landscape. The Family Room with the Bunk beds was spacious and very clean, located in an annex it was truely quiet. Would definitely return!

My family enjoyed a wonderful stay at The Swan. We stayed in a spacious family room that comfortably accommodated us and our two children (bunk beds were a hit!) The room was spotless, comfortable and inviting. The restaurant included kid-friendly options, and everything was delicious. Our only regret is that we couldn't stay longer to enjoy the beautiful setting and garden. Be sure to check out the public footpath off the lane above the hotel!

Excellent stay at The Swan. Staff were friendly, competent and nothing was too much trouble for them. Only one issue- my TV didn’t work properly and I was unable to access many channels. Normally this would not be an issue as I rarely watch it whilst away., but I missed a lot of the Olympics which I would have liked to see. The staff did their best but were unable to solve the problem. This didn’t impact on my stay however, and I look forward to returning as soon as possible. Thanks to everyone x

Lovely old inn, recently renovated with lively restaurant, outdoor garden, and a very welcoming atmosphere. The customer service is extraordinary! We were waylaid by a flat tire with no support from the rental agency. The innkeepers were incredibly generous with their time, helping us get back on the road, and also showing us what makes Cumbria a special community. We will never forget our time there!