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Just needed sugar in the room

Great place, clean room and friendly staff. Would recommend.

First, you can't check in till 5pm. Second, the shower is small and slippery when wet. When I mentioned that I'd nearly fallen twice and it needed a non-slip mat, I was told can't be done as this would be an admission that there is a problem. Plus, the light in the bathroom is on a motion sensor timer and kept cutting out leaving me in the shower, in the dark. It sounds comical but with the slippery shower base and total darkness, it wasn't funny. I had to open the shower door and wave my arm to restore light. Also, it says that shower-gel, etc, is supplied; One small bottle of hand soap. Third, the TV didn't work. Weak, or no, signal. The response of the manager on being informed: "It's probably been knocked by a previous occupant and anyway, we're replacing all the TVs with smart TVs." Fourth, they don't serve breakfast. Fifth, and worst, you can't leave by the front door in the morning but have to exit by a door that opens onto a flat roof, and descend to ground level by means of a spiral staircase which should be condemned as a safety hazzard. It's sturdy enough, but the treads are so small that I had to descend one careful step at a time as there isn't enough tread to allow the normal motion. Anybody really frail would have to descend backwards and supported from below. (I know whereof I speak having been a fireman and a builder subject to building regs.) Beer = excellent. Food = okay. Hotel is run in a way that serves the convenience of the manager, not his guests.

Bathroom too small, no space for our toiletries even soap in a shower . Bed was very uncomfortable. It seemed to be on an uneven floor and felt like one side of the bed was higher.

From the moment we arrived at The Vale Hotel, we were made to feel completely at home by the wonderful young owners. Their warmth and genuine hospitality set the tone for a perfect stay. Our room was absolutely gorgeous—beautifully designed, spotless, and incredibly comfortable. Every facility was impeccable, clearly cared for with pride and attention to detail. We couldn’t have asked for a better experience, and we will definitely be returning. A truly fantastic stay from start to finish!

Clean room, great service and good value for money! Would stay again.

A lovely and ideally located place to stay with plenty of amenities around

A quirky place. Mark is very friendly, but keeps a tight ship. It is small and he seems to be the hotel staff, so check in is exact: not before17.00 unless by asking. It is dog friendly, but only in 2 rooms. The highlight was the superb restaurant Jambo with a strong Kenyan influence. Outstanding There is also by repute an excellent Thai restaurant out the back, but unlike Jambo not dog friendly.

Convenient in Cricklade. Nice room. Quiet.

A nice little hotel, friendly staff and clean. Plently of sockets to charge your devices and good wifi. Spacious but cosy room. Bathroom could do with a light above mirror and hook on bathroom door.

Great hotel, nice staff, will be returning.

Great place , good breakfast next door

I was very happy with my stay. First it was good value and although there’s no on site parking, there was a free car park just around the corner. The staff were friendly and my room was a decent size, temperature and with a comfy bed/pillows. It was well equipped and had good water pressure in the shower. It was also clean. I also ate my dinner here and the steak was excellent.

The hotel itself looked lovely and i was looking forward to the stay. So..... the room I was allocated wasnt even finished, the radiator was leaning up against the wall not connected. The sink was fitted but no taps or plumbing connected . There was a kettle and tea coffee sachets etc provided, but no sink water to fill the kettle. The single room window was broken letting in a draught and the mattress was probably the most uncomfortable i have ever tried to sleep on. Lumpy as anything . I stayed there as i was working nearby that night. I received a missed call and a text message from the hotel saying that checkin closed at 9pm and they were now presuming i was not staying. Quite impressive when i checked in and was given my key at 17:10. It might have been just my bad luck to get a room that wasnt even finished, but in that case why rent out a room to a guest knowing it wasnt ready / fit to be used ? Overall a very disappointing experience

Good location, clean comfortable room. Friendly staff check in. As listed be aware no breakfast and a metal spiral fire escape to leave in the morning.

The place was clean, but many issues that did not make the stay great. Many light switches not working, light on top of stairs not woking (HS issue). No door on toilet, lack of personal privacy for us and bed way too small and room very small. Check in times are very strange, no breakfast. They were 4 in a bed winner with previous managers. Defenitely not now.

Ich hatte ein hübsches ruhiges Zimmer mit einem sehr bequemen Bett. Der Besitzer war sehr freundlich. Wie viele andere hier, fand auch ich das Essen im dazu gehörenden Pub sehr lecker. Ich würde jederzeit wieder hier übernachten.

Great option for a stay in the area. Very well run, friendly and amazing value for money.

Nice, clean rooms. Staff was helpful and pleasant. Surrounded by plenty of places to eat.

Very easy to find at the T-juction at the top of Calcutt Street. I actually parked in Calcutt Street for free as there are some spaces there. There's also a free car park very close by. The hotel is in a great location on the High Street. I had a single room, number 2, lovely and clean and a really comfy bed. Kettle, tea, coffee and milk pods provided. I didn't need an evening meal but plenty of places nearby to eat out or Tesco Express if you want a snack. Same for breakfast the next day (I went to The Cricklade Club, excellent). Despite the room looking out onto the main road, the traffic noise is not a problem as there are 2 sets windows and shutters plus curtains. It is made very clear that check-in was between 5pm and 9pm was was no problem for me, straight into the pub and up to the room. To enter and exit outside of pub hours there is a metal spiral staircase. Again it is made very clear when booking that if you have mobility problems this may be an issue. I exited after heavy rain and although the stairs were wet they are well designed and were not at all slippery. Decent handrail in place. I would definitely return and would highly recommend.