요크셔 호텔, BW 프리미어 컬렉션

Breakfast Room was a bonus. Excellent choice of food, etc and helpful, friendly staff. Irregularities between Website and reality - Website says first come, first served for car parking- I parked in an empty space but was asked to move because it was already allocated. No cones across the space. Also Website says parking fee of £1-50pm per hour charged after 11am on checking out. I asked for two extra hours but was told this was not available because I was checking out on a Saturday. No mention of this on the Website so I had to change my plans for Saturday Morning. Not ideal! Room was clean and tidy and had all required amenities. Shower had very little power and leaked onto the bathroom floor. The room was quite warm although a fan was provided. Sadly even when set at the maximum setting it did not make any difference to the room temperature, according to the App on my phone. I ate in the Pickled Sprout one evening. The food was tasty and hot, initially. However, because of the open doors it was like sitting in a wind tunnel, so my food was cold well before I finished eating.

The hotel, while good, lacks those little extras one would expect for the rate charged. No water in the room. Toiletry’s limited to be a one fits all shampoo , body wash and conditioner in a wall mounted dispenser.

Breakfast fab, staff nice big room abit tired

Good location, helpful staff, clean and tidy

Lovely hotel in a great location. All the staff I spoke to were great and my room was clean and comfortable.

The hotel was pretty average and the staff were unenthusiastic. I phoned in response to a message sent about disabled parking and as a side issue they told me my room was ready for early check-in. When I arrived they then told me the room was not ready but when I questioned this they said they had looked at the wrong room - looks like they are trained to resist early check-in. The food bill has an optional 12.5% service charge/upkeep charge. When examined closer there is 8% for staff and 4.5% for maintenance of the building. An absolute cheek as guest should not be paying extra charges for building maintenance. Moreover, this is pinching the staff tips as a lot of people will sign this off as a service charge without closer examination. You can have this removed and reinstate a service charge for tipping only.

Lovely stay. Very clean hotel, in the town centre. Staff were all very friendly. Would definitely recommend this hotel and will certainly be back.

Room 113 unlucky for everyone! The hotel itself is nice. But the room we were given (room 113) was tiny no bigger than 11ft sq. it was tucked away next to the restaurant and I can only assume directly above the either the kitchen or the boiler room! The room was ridiculously hot with no air con and a fan that didn’t work properly! The bed wasn’t even the size of a standard double! But the heat was the real issue it was unbearable (it was only 18 degrees outside)! When we asked the staff at reception they said they didn’t have anymore fans and couldn’t move us. She did bring us a bucket of ice which was helpful for us to pour over ourselves/dip towers in to try and cool us down! To make things worse the water tap wouldn’t go cold and the shower I had at 3am was barely cold!

We had high hopes for staying in a 4 star hotel and paying 4 star prices. We were left incredibly disappointed. Whilst we understand it is an old building, during a heat wave, no air conditioning is not what I would expect for a 4 star hotel. The amenities were SO disappointing. At the very least I would have expected a coffee machine in the room but we were greeted with sachets of Nescafé. We enquired about a 1 hour late check out and were told it would be £20, which seemed disproportionate. Parking facilities were dire. There are allegedly 30 spaces but we couldn’t see them. The positives, the room was very clean and the bedding was lovely. Close to the centre of town. We were just left a little disappointed.

Welcoming hotel, everyone very helpful. Rooms lively

Very helpful at checkin and great restaurant. Perfect location.

Wonderful staff, parked right outside the hotel. Quick check and amzing room.

Hotel good. Parking a bit steep at £15 per day

We had a room with no aircon, no windows in 30 degrees heat. We just had a fake window with a wall behind it. The tv signal didn’t work. Informed reception not happy but they said it’s an old building no offer of a better room or any compensation.

Room was clean, not much space between end of bed and wall. Only one chair and no space for small table. However very comfortable and excellent shower, and toilet facilities. Breakfast on 5 th floor. Plenty of tables and food choices excellent. Two lifts,one only 2person capacity, but overall stay very good. Restaurant good food choices and quality. Car parking limited outside and needs to be booked. Very convenient for access to town shops etc. Would stay again.

Excellent location and such pretty views ! Very comfortable bed! Wonderful chic lobby!

Lovely superior room, great views. Great location. Nice breakfast, didnt eat in the restaurant so cant comment but menu looked nice. Unfortunately no parking available at the hotel, although we where given directions to a public car park which was cheaper than the hotels.

one negative . The air con unit below room 319 was very noisy . I did complain and they switched it off about midnight . Rest of stay was very good

Room very small and hot! Was at back of hotel heard bottles being emptied late at night and early morning

The room we had was very clean and tidy and was large, BUT we soon discovered it was internal and didn't have a window, although provided with two fans it was still very warm. It would have been nice to be told before hand it didn't have a window, but luckily we were only staying the one night. Breakfast ok, standard buffet. Parking can be a problem as limited number of spaces, but we did get to the hotel earlier enough to get one, otherwise would need to find somewhere on the street.