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I liked the how elegant the art decor and furniture is in the building . I also liked the food , it was tasty. What I didn’t like was some of the service I received and the fact there were cobwebs on the ceiling of my bedroom. In regards to the service some of it was poor. I had the receptionist tell me that we could order drinks but the pool , but found out when I hit there that we had to go to the bar to order them. They didn’t help me with my luggage on arrival when I was getting out of the taxi and I had someone say they’ll get there colleague to get me an expresso , but waited 20 minutes and he as to chase them for it and after I asked another member of staff for the expressso I had to wait 12 minutes for it and it was dead so that was very disappointing. They gave to me on the house which was good though to apologise. I ordered room service and one of my requests was a glass of champagne and they gave me rosé champagne instead. The meal in the oak room restaurant was delicious and I had very good service. Breakfast was very tasty too and the service was excellent. Overall I’m pleased I went , but there were many let downs unfortunately. Hopefully they will read this and work on improving their service skills and cleaning routines. The staff were very polite though.

Stunning setting and great to have the outdoor pool open for Easter holidays

Stunning building and very well kept. Great service from very friendly staff and we would definitely stay again.

Wonderful grounds and outdoor pool. It was a perfect place to get away for a couple of days.

We had a lovely time, the hotel is beautiful and so are the grounds. BUT I'm allergic to dairy and , having told the staff that, I'm afraid I've definitely eaten dairy as I've been very ill today. I've never left a review before and I don't really know why I'm doing it now, beyond saying please make absolute sure things don't have dairy in before you serve them, as people can get very sick!

We had a fantastic Stay, the spa and rooms were good - but the real cherry on top were the grounds. We were lucky to have some early Spring Sunshine and to be honest the grounds and hotel looked amazing. Staff were incredible and very attentive.

Tried to charge for services I didn’t take

I usually only write a review if a hotel was exceptional or exceptionally poor. I am a platinum member on Hotels.com and writing one for each hotel would be impossible. The thing that stands out about this hotel is its mediocrity. As a change from my usual work trips this was an evening away with my wife and as such was happy to pay more, approximately £300 for a night. The good points are that it is truly an impressive building, the grounds are amazing and would recommend a walk to see it all. The hotel staff are great and always offer aid and assistance. There is an overall sense of pride in the bar and restaurant areas. The not so good points. The room was tired and décor old. There was sun faded furniture, cracked tiles in the bathroom, tobacco stained blind, the shower didn't stay in a fixed position and has dented the bath multiple times with multiple guests after it has dropped down. Shower temperature was also not constant. The breakfast would have been very good, but had obviously been made prior and on a heat lamp so it was dry. Also breakfast options are limited if you don't like fish All of the "not so good points" are minor, but not at this price point and this is what compelled me to write the review. I have stayed at some exceptional hotels, albeit not around this location, at half of the price. If you are looking for luxury this would fail, slightly, to meet expectations

Service is either fantastic or non existent. Food should be avoided at all cost.

A nice stay on our way back from Portsmouth to Lincoln. We arrived at 10.30 pm and made very welcome, we ordered a sandwitch in the bar which was no trouble. The room was fine . Good access to the motorways and plenty of safe parking if you have a nice car. Take an hour to discovery the vast grounds of the hall before you leave. We will stay here again. Graham & Gaynor R

Beautifully restore stately home that was converted to a hotel. Gorgeous gardens and grounds. Magnificent building and great service

Really clean, friendly staff, high level of service, amazing room for a free upgrade. Couldn’t recommend more.

Beautiful hotel with lots of history. Tidy colourful gardens, lovely pool and rooms. The staff were very helpful.

Stunning surroundings. Staff extremely helpful

Pleasant stay. Checking a little chaotic ltd of people arriving at same time and receptionist under training.

Lovely, here to celebrate a birthday. We were so well looked after

Overall it was a wonderful stay. We stayed in the fabulous Mansion Suite for my husbands 50th. Overall the experience was wonderful.. the games room is brilliant for kids and adults. Great grounds to walk on.. I also took two cakes with us. One to have bought in at dinner which was lovely and the other at breakfast, which they completely forgot to do and frustratingly I only realised when we were driving back home.. What was highly dissapointing was that due to a water issue we had no water to flush, shower etc for almost 3 hours. Apparently it was a local issue however we were not warned or notified. My kids had gone swimming and were sat in the bathtub for over 20 mins due to no running water to shower till I got fed up and wrapped them up In towels. Literally half hour before checking out, it returned. It was annoying given how much I had paid for that one night. No apologies or anything. Paying close to £500 for a nights stay and not having running water for the last few hours was not fair

I think the grounds were lovely and the pubic spaces very nice. The bar staff was attentive and friendly. We were placed in a wing that was under refurbishment and that should be a last resort. I booked an upgraded room and didn't feel it was- only 2 outlets in the whole room and none by the bed. Breakfast was disappointing and the service lackluster. I had booked in to consider the property for a weekend long event next year. Only 1 space that can host entertainment because of insurance being too expensive to have more than 1 space? And the 1 space is in desperate need of rennovation and updating- the minute I walked in I said thanks no thanks. Also, knowing I was there to view no one thought to impress me with a better room? Would not recommend.

Amazing hotel and excellent staff! The grounds are beautiful!

Lovely hotel with very gorgeous rooms and super friendly staff. Pet friendly except we could not have breakfast anywhere as dogs were not allowed in the breakfast room. That is fine but there was no alternative place to have breakfast and the hotel does not serve breakfast on the lovely terrace even though it was a gorgeous day.