웨스트시티 카로코 아파트호텔

From the moment I arrived, the location of the property felt unsafe and unwelcoming. The first room I was assigned had a strong foul odor, and I had to be moved to another room. Unfortunately, the second room was also disappointing as it was very small, noisy, and the walls were paper thin, making it impossible to get proper rest. The breakfast offered was not as advertised and was unhealthy. While Mohammad from the staff was polite and helpful, Rodney was unprofessional and rude when I asked for assistance. Overall, my experience at this property was extremely unsatisfactory and not reflective of what was promised. Given the poor conditions and lack of comfort during my stay, I am requesting a refund of at least 50% of the amount I paid. I genuinely regret not choosing a proper hotel for this trip. DO NOT STAY A THIS PLACE!

The gym they advertise saying they have are some free weights and a bench in their laundry room!!!

The room was fairly clean, shower was a lil dirty and seemed to backup. Kitchen had everything we needed. Bed wasn't too comfy, we both left with our backs hurting. Bed extremely squeeky...just to sit down and get back up. In all fairness, we had a fairly pleasant stay, thank you

Bathroom hadn't been cleaned, poo down the toilet and dirty towels at the bottom of the shower. Springs in bed jutting into our backs overnight and the room was too hot. Sadly, we don't recommend.

The apart hotel is a budget friendly no frills hotel. Checking in was made online and checkout was all done electronically. Breakfast area was clean, basic but had a reasonable selection of continental breakfast items. The studio room we had was a modern comfortable with a kitchenette and toilet/shower room. Other features include a hair dryer, iron, ironing board and a fan. Sadly what let our stay down was that there was no air conditioning and the room was extremely hot. Even opening the window and putting the fan on didn’t make any difference. The fan was very noisy so couldn’t use it overnight to keep cool.

We were in a new section. There was lots of issues. The fire alarm went off at 3:10am. There was no one on site to help. Tried calling the phone number which went to answer phone. No fire information in rooms. I ended up calling 911. Next morning the issue was brushed off and they were trying to blame others rather than taking ownership of the issues. I wouldn’t stay there again.

All good enjoyed stay

Professional staff and quiet place.

The repect to guest have clean your utensils no proper breakfast

Udefra ser det ikke så pænt ud. Lejligheden er dog sat i stand. Det fungerede i det store hele. Støj fra hoveddøren og en stor vandvarmer i det ene soveværelse. Ok til få nætter.

The room needed minor maintenance but was usable. The staff was responsive to concerns about the room. The finishes are not high quality but the room was clean and functional. The street the hotel is located on is fine and seems to be mostly residential. The nearby area with shops and restaurants was littered and dirty. It was close to bus stops and walking distance to East Croydon station which is convenient. The breakfast was pastries, toast, cereal, yogurt and fruit. The laundry facilities were inconvenient to use. The room did not have a toaster, just a hob, microwave and mini fridge. There was an oven and toasters in the breakfast room but that was not always available. Choose the full apartment if you want to cook.

This accommodation was more than what I expected. It had all the facilities necessary to ensure a good stay. The staff were helpful and accommodating. I was near enough for relatives to visit and had a good, comfortable stay.

Property was very nice and organised and excellently managed

There is no parking so you're liable to get a ticket. Also the bath fills with water while you're showering and takes a while to go down. They upgraded my room which was fantastic.

Lovely apartment in quiet area. Everything you need and continental breakfast included

Warm welcome friendly staff good facilities. Window would not shut in room as handles broken but luckily warm enough to want the window open.

Easy to check in at anytime. Clean and reasonable. Laundry facilities. Only 5 parking spots on a first come first served basis - street outside hotel is 2 hours only paid for in daytime. Walls quite thin - I could hear every conversation in room next to me.

Great place to stay warm welcome by staff who genuinely couldn't do enough for me.

Stay was cool. Staff very helpful and friendly. Daily cleaning needs to be more closely monitored. The continental breakfast was good and adequate. Unlimited tea, coffee and beverages 24/7 Overall very pleasant stay.

Clean room,newly renovated,staff approachable,bus stops within walking distance.