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Gorgeous old place full of charm and character really lovely, staff amazing and helpful, bedroom was clean and well appointed. Only drawback was stairs for a disabled person were difficult!! The booking site didn’t show how to ask for a ground floor room. But I would phone the hotel direct next time I decide to visit Wells.

Room looked bigger in the pictures. Poor layout meant there was little room for my luggage. Lighting was poor, with the alcove with the chair positively gloomy. Bathroom was good, with an actual bath :-) Rooms were quiet - in the courtyard at the back. Parking is challenging, unless you are lucky opposite and don't mind moving by 8am.

Stayed for one night, in a cozy double room. Very small room with a sink in it. Separate toilet and shower. If you’re over 5 foot tall or large build, you’ll struggle. Light sleeper? there is a skylight that has no blinds. Wi-Fi didn’t work in the room. Didn’t pay a lot but avoid this room choice and upgrade. We would stay there again but not in this room. Staff were great.

This charming, friendly Inn was such a delightful find. The location could not have been better, and the welcome was warm. Perfect for a solo traveller.

We had an enjoyable stay at the white hart. The building is very old but our room was across a courtyard at the back and it was clean and comfortable with a nice bathroom great shower too. We had an evening meal and breakfast cooked to order both of which were really nice. All the staff are great very accommodating and friendly. Would stay there again. Wells is a beautiful little town

Great value for money and location. Super friendly staff. The pub is really lovely. I’ll be back!

Great accommodation in the heart of Wells. Friendly welcome, great bar and food options at the pub. It’s a very old building and very characterful. Our room was upstairs in the yard. It was comfortable but dark. It was hot so we were grateful for the fan provided. Coffee and tea making facilities but no kettle in our room. It was eventually provided after asking several times. It was perfect for a city break in Wells as we didn’t spend much time in the room, opting to sit on the cathedral green in the sunshine during the evening.

Good location.

Room was lovely. Clean and comfortable. Water/tea/coffee facilities were replenished daily, which was nice.

Staff were very welcoming and the room was good value

Great location, super friendly staff. Room could use some modernization, a bit pricey for what you get, but the location can't be beat.

There was no lift in this hotel. Granted its an old building but we were in a superior room ! Which was outside the main building but to access our room we had to climb a very very steep flight of stairs ...as we our both in our 70's this wasn't ideal...Also on our girst morning there was no hot water for showers or washing...when i enquired i was told the boiler was being serviced....it would have been nice to have been informed before hand

Ideal location in the centre of Wells in A friendly and lively hotel. Great service from all of the people we met.

What a great find. Lovely rooms attached to a quaint 14th century pub, in the centre of Wells. Such lovely staff, friendly where nothing is too much trouble. Room was well presented, comfy bed, clean and tidy with all amenities required for a short stay. Bathroom a little tired but spotlessly clean. The front building is full of character with quirky features which adds to the charm of the place. Although no onsite parking it would not deter me from staying there again. So convenient to see and enjoy the atmosphere of Wells.

Great hotel. Super friendly staff. Amazing pub and food

Comfortable but a little tired. Would be happy to stay there again. Good location but you need to park in a long stay car park, a five minute walk away.

The staff were very welcoming and helpful the food was excellent and not expensive We would be happy to return and recommend it o to our friends.Phil an Margaret

Great staff, room was perfect for

Loved it all

Comfortable place to stay, very close the cathedral green. Friendly staff.