호텔 루나비크

Sauberes Zimmer, freundliches und hilfsbereites Personal, Parkplätze vor der Tür

Das Zimmer war sehr sauber und das Personal sehr hilfsbereit. Das Frühstück war im Zimmerpreis enthalten und ausgiebig, es war für Jeden was dabei. Parkplätze sind direkt vor der Haustür und Ruvanik ist als Ausgangspunkt für sämtliche Erkundungen allgemein ein guter Standort. Wir kommen gern wieder her.

Die Zimmer sind sehr geräumig und gerade die mit Meerblick hatten durch die Aussicht besonderen Charme. Das Personal ist freundlich und die Zimmer sehr sauber. Einziger Kritikpunkt war bei uns, dass es 1 Stunde vor regulärer Check-Out-Zeit die Dringlichkeit des Personals gab, doch bitte das Zimmer freizugeben, weil es viele neue Anreisen gab an dem Tag. Das hat den bis dahin entstanden Eindruck des Hotels etwas zunichte gemacht.

Perfecte

Disappointing behavior from the hotel management. By mistake, we booked the night of July 3rd instead of August 3rd. We tried to get in touch with the hotel via Expedia and directly, explaining the honest mistake in good faith, asking for a refund given the fact that we were going to rebook the correct night in any case. Since we never heard back from them, we rebooked the correct night. When we checked in on August 3rd, we asked the receptionist about our refund inquiry and she put us on the phone with the hotel manager. Even though we explained the situation, the hotel manager said ours was a non refundable reservation, and that she wasn’t able to discern an honest mistake made in good faith from other kinds of behaviors. When we asked her why she hadn’t replied to our inquiries, she said she had replied to Expedia (they didn’t share this info with us, so we will give her the benefit of doubt) and ignored our direct emails. This is bad customer service, and feels like they deliberately avoid to apply any common sense just to make a couple more euros off the back of customers. If someone explains the context and rebooks the correct date, there’s no reason not to be kind and understanding, unless you just want to exploit them. Good customer service and trust are worth far more than the revenue you can possibly make from not refunding a single night. We felt ignored and exploited, whereas during the rest of our trip the Faroese have been wonderfully welcoming.

Eenpersoonskamer was netjes. Fijne douche en koffiezetapparaat. Waterkoker was fijn geweest. Mooie locatie, vlakbij restaurants en supermarkt. Voldoende parkeergelegenheid en lekker ontbijt

Fräscht rum bra badrum. Fin frukost. Lugnt hotell.

Fint rent og ok morgenmad- god beliggenhed i forhold til at komme rundt på øerne

Bra parkering. Ok restaurang. Bra läge

Fint hotel og udgangspunkt til en miniferie på Færøerne.

Rent och rymligt rum med bekväma sängar, trevlig och hjälpsam personal, mycket bra frukost och gratis parkering 🙂

Great location close to shops, supermarket, cafes and harbour and not nearly as hilly as Torshavn. Very comfortable bed, good sized room (we paid extra for larger room) small but adequate bathroom. Amazing harbour views. Mini fridge in room was useful. Coffee maker with 2 free capsules, 1 teabag. 2 glasses but no cups, no spoon, no milk or sugar. Recommend eye mask if you find it hard to sleep in light. Breakfast was good, same hot items every day but good variety of other things. No decaf tea or coffee but this was hard to find anywhere on the islands. Parking was easy. Lovely walks nearby including a walk round a lake near the leisure centre.

Clean room, staff, breakfest

Der var knage der faldt ud når den blev brugt og et stort lappet hul i væggen. Lamperne havde en varm og en kold pærer i ved sengebordene. Men der var rent og personalet var hjælpsomme

Hotel Runavik er et rigtig hyggeligt sted. Venligt personale, rent på værelset og dejlig morgenmad. Det er et godt sted at køre ud fra . Vi har nydt vores ophold der. Kommer gerne igen. 🤗

Have good breakfast and good view good parking place and good room too

👌hyggelig personalet

Be sure to check tunnel charges during your stay. You may be better off staying in Torshavn rather than staying here and making multiple trips through the tunnels.

Good central location for touring around Faroe Islands. You definitely need a car. Easy free parking at the hotel or across the road if their car park is full. Rooms are small but fine, v cozy and comfortable. Staff were helpful and welcoming. Good breakfast buffet. Walkable to several restaurants.

God och fräsch frukost. Väldigt trevlig personal.