B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles

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This hotel, in which I have stayed many times in the past has gone completely downhill. When we arrived (We booked 2 suites for myself and partner and my brother and sister in law. The card/keys we were given did not work on either door, so I had to go back to reception to get a replacement, this also did not work so I had to go back a third time before this problem was sorted out. There was an empty mini bar in both rooms which I reported. Some half hour later the intended contents were brought to both our rooms on trays. The floor in my room was soaking wet and there were just 2 coffee pods available in the on site machine. The television in my Brother in law's room did not work and would not turn on. I again went to reception whereupon the reception person came to his room, took out the batteries and fiddled with them, returning them to the remote, whereupon the television started working. we went out for the day and returned quite late. My brother in law tried to turn on the TV which again did not work, we just gave up asking and he spent the rest of the evening with no television at all. My brother in law tried to use the coffee machine which swallowed the pod and spewed plain water onto the floor. The breakfast was awful, no more sausages, fried eggs, etc., which we enjoyed before, just overcooked inedible fatty bacon and rubbery scrambled eggs, we left hungry. The following day we refused breakfast and went out to eat. This was a ''treat'' for my birthday. DISGUSTING

Great staff very quite

Very good

Gutes Hotel, wenngleich das Inventar etwas in die Jahre gekommen ist. Das Bett war aber gut und wir haben tief und fest geschlafen. Das Zimmer war groß und für eine Familie optimal. Wir kommen wieder

Perfect for an overnight stop after a late Chunnel crossing.

Hotel is close to Eurotunnel and has plenty of parking that feels secure so suits my needs. Staff always friendly and welcoming. Rooms spacious and well equipped

Super accueil. 4/5 car la chambre 320 le compteur électrique sauté.

The staff are exceptional especially the cleaner as she helped my disabled wife to the car and to the receptionist in hotel 4 who went to great trouble to get my wife near the lift

It’s a good value hotel. Very impressive

Nice room, quiet night.

excellent stay. Friendly staff, good facilities.

Clean and comfortable property. Good amenities and staff were friendly. Would stay again. The air con in the room could have been better (the room was not cold enough despite being on the lowest setting).

The motorway was literally 3 feet from our ground floor window. Traffic noise all night. No A/C & no fans. Stagnant hot muggy night. The 1 window in the room couldn’t be left open because the street was right there! Ridiculously overpriced. Outside has weeds & overgrown shrubbery everywhere. Looks nothing like the photos. Remote & tv not working. We stayed just 1 night & won’t be back. The ladies at the front desk were friendly though.

We stayed here last year and the room was not up to standard, the hotel was also like a police station. I left a bad review, and the management apologised and asked for another chance. What a difference this year, great room back to the way it used to be, great service from the staff. Thanks I would certainly recommend it and use it again. Ps. Maybe just clean up the area at the entrance from the car park.

Amazing helpful reception staff after hiccup on wifi settings on a device. Good room, we’ve had one better laid out for big bed and kids bed but perfectly fine, spacious and plenty room for is

Loved it. 3min away from eurotunnel. And such a great staff. Wow. Had the best service in a while. It was a very pleasant stay.

Nice place to stay for a night. Mall and restaurants over the street and plenty of shopping around. It's super close to the tunnel. Really nice people working there too.

Best stay of our two week vacation to France.

Service at this property was excellent! Great staff