호텔 디아나 도핀

We had bedbugs on our bed, but we did not get any compensation or apologies from the hotel. The manager avoided us all along and didn’t keep her words to give us full refund. She made no effort to apologize or communicate with us. When I first found the bedbug, I killed it on our bed sheet which left clear blood marks. While I looked for an insecticide and sprayed all around the bed, two went out of sight. We called the front desk and the staff came to our room and checked the marks together. He told us other rooms were full and all he could do was to change the sheets. But we already saw the bugs crawling on the bed so could not sleep in it even with the new sheets. We wanted to move to another hotel. The staff called the manager, and she promised us full refund. I wanted to make sure, so asked the staff repeatedly. He confirmed it several times and told us that the manager will call us in the morning for the process. Yet, the manager hasn’t called in the morning or not even after two days. Everytime I called the hotel, they said I cannot talk to the manager and she’s not there. The staff said the manager couldn’t find any bedbugs, so she won’t give us full refund. She completely changed her words. How can you say that there was no bug in the first place after I killed one and sprayed insecticide all over the bed? The hotel does not respect the guests. Their priority is not the guests but only their money. If you wish to enjoy your trip, please do not stay here.

가격대비 조아요.특히위치가조은듯

호텔에 늦게 도착하는 바람에 하나 남은 1층에 있는 유일한 방을 배정 받았는데, 그 방이 장애인이나 고령자를 위해 새로 리모델링한지 얼마 안된 것 같았고 예약 당시 사진에서 보던 것과 달라서 처음에는 약간 실망했다. 혹시 다른 방이 있는지 문의했으나 그 방이 마지막이어서 옮겨 주지 않았는데 막상 방에 묵어보니 시설 자체는 전부 새로 설치한 것이라 깨끗했고 히터도 작동이 잘 되어 예상보다 아늑해서 괜찮았다. 원래 2박 예약했다가 사정이 생겨서 1박만 하고 나왔는데 호텔 측에서는 우리에게 하루 지난 후에는 자리가 생겨서 방을 옮겨줄 수 있다고 제안을 하기도 하였다. 처음에 방 배정에 대해서 약간 실망하였으나, 그 후에 여러 직원들이 친절히 응대해주고 여러 서비스를 제공해주어 인상이 좋아졌다. 다음에 다시 스트라스부르에 가게 된다면 다시 묵고 싶을 정도. 호텔에서 걸어서 대성당이나 쁘띠 프랑스를 다 돌아볼 수 있어서 위치도 괜찮았다. 단, 지하 주차장으로 들어가는 통로가 다른 프랑스 호텔처럼 엄청 좁아서 큰 차를 가지고 간다면 유의해야 한다.

시내와 가깝고 청결함

Great staff! Clean, modern room.

From desk spectacular service.

We stayed here for two nights with our small dog. The property is pet-friendly and well located, just a 10 minute walk from the city center and the Christmas market. We also used the on site parking, which was very convenient. The only thing that could be improved is including bottled water in the room rate. That said, there is a supermarket right in front of the hotel, where for less than the price of a minibar bottle you can an buy a six pack.

The breakfast was very good, the location was perfect, and the heating system worked extremely well. The room was warm, clean, and comfortable

Proche du centre de Strasbourg, accessible en quelques minutes à pieds.

Staff were friendly and helpful

Quiet and close to the city center place

Très bon hôtel, très bien placé dans la ville. J’ai été juste un peu déçue à mon arrivée le 8 Octobre vers 21h, l’accueil était en dessous de mes attentes: la personne qui m’a donné la carte de la chambre ne m’a donné aucune indications, ellen voyant que je n’allais pas au bon endroit, elle est finalement venue me dire que les escaliers pour accéder à la chambre étaient de l’autre côté.

Chambre bruyante Petit déjeuner excellent !!

Die Zimmer sind klein aber sauber, modern und gut ausgestattet. Das Personal sehr freundlich und bemüht. Gute Auswahl am Frühstücksbüffet. Einziger Nachteil: die Parkgarage ist seeeehr eng und flach (1,80m hoch), so dass nicht jedes Auto rein passt. Es hat 20 Minuten und 2 extra Personen gebraucht, um meinen Skoda Enyak 2 Etagen nach unten auf unseren Platz zu navigieren, ohne einen Kratzer rein zu bekommen. Das Auto hat den Warnton eines Zusammenstoßes als Dauerton gespielt, so eng war das alles.

Ganz tolles Personal! Super freundlich und sehr hilfsbereit! Die Zimmer waren gut und sehr sauber! Sehr gute zentrale Lage! Perfektes Hotel für ein schönes Wochenende in Straßburg!

Zwischenstopp auf meiner Fahrradtour in Strassbourg. Gute Lage, Platz für Fahrräder in der Tiefgarage. Hat mir sehr gut gefallen.

We had a lovely 8 nights at the Diana Dauphine Hotel. A very warm welcome when we arrived and the breakfast team did a great job presenting and constantly keeping the extensive buffet well stocked. The rooms are spacious and the bed extremely comfortable. The hotel is ideally situated for exploring the beautiful city of Strasbourg and all it has to offer. Plenty to see and do here, with the opportunity of trips put to other beautiful towns. We would definitely return.

Toujours très bien

Hôtel facile d'accès, à distance de marches des principaux sites d'intérêts. Chambre propre et bien entretenue. Très bon petit déjeuner et très grande serviabilité

Everything was good and clean. Only one small issue was that the wifi connection did not work in our room.