We had an urgent situation where our son needed to come to our room with us. The hotel clerk insisted that our son couldn't come to our room and said he would call the police. We brought him to our room to make a plan for him. The clerk then came to our room and insisted that our son leave. We asked if we could pay for him to stay for the night as his school dorm was closed and the hotel advertises that they accept extra guests in the room on a rollaway bed for 25 euros. We paid that fee, but were never offered a rollaway bed, sheets, or blankets for our son. He slept on the floor on our blankets. The next morning we took him to his dorm and let the day desk clerk know that our son was not staying at the hotel anymore. When we came back from dinner that night, our son was with us. As we walked into the hotel, the night clerk stood up and repeatedly yelled at us that our son couldn't come to our room. We showed our son's dorm card and explained that he wasn't staying with us anymore. During a 20 minute argument, the manager walked into the hotel. We explained that our son was not a guest and we showed his dorm card. The manager refunded the 25 euro fee we paid after we showed a picture of our son sleeping on the floor. He made excuses for the unprofessional staff, told us that we could call President Macron to complain, but he allowed our son to come to our room. We saw a rollaway bed in a closet 12 feet from our room that would have easily fit in our suite.