카사 레알자

Excellent staff and right by the center of the city. We were able to see all the activities and had access to restaurants and coffee shops.

The hotel is ideally located for anyone looking to explore and experience the awesome town of Antigua! Everything is within walking distance with many eating and shopping places very close by. Our biggest challenge at this hotel was finding someone who speaks some English. None of the restaurant employees were bilingual, which made ordering food very difficult. The saving grace was the front desk manager - a lady who spoke English, and had a very impressive desire to help! She did everything possible to make our stay comfortable, translating for us and providing tips for sightseeing etc. She truly went above and beyond for us. The rest of the staff was also very helpful once they understood our needs - Google translator helped a lot!! The amenities at the hotel were very basic - don't count on a hot shower after a day of hiking! The water was lukewarm, even after letting the water run for several minutes as suggested by the printed instructions in the room. We were not able to use the hot tub for the same reason, though a couple of employees tried to fill it up with hot water for over an hour. The food at the restaurant was quite good. In summary, this hotel is ideally located and provides a clean & comfortable stay if you are looking for a place to rest for the night after exploring the region.

Friendly and helpful staff. The food was very good.

Room was great but be aware that if you ask them for any travel recommendations, they are obviously biased towards trying to get you to use their transportation recommendations. Check the prices of any travel suggestions they give.

Pictures looked a lot better

This place was so cute and a beautiful stay for my wife and I. The rooms are simply stunning and the bed was very comfortable. Very well located close to downtown

Everything specially rooms

Your staff was amazing & super helpful!

When we checked into our room we did not realize that half of the room was taken up by a jacuzzi. We asked the front desk staff if there was a room that had more space and they quickly accommodated our request. Very friendly staff.

All was good except for the fact that the room was a bit small but this not really an issue. What is an issue is that the hotel is also a restaurant and so all the noise from the people eating just in front of the rooms is really annoying. Also one day there was no water during the night but then early in the morning the water was back. I would have imagine that the hotel had a water tank, but it doesn’t seem to be so. Everything else was ok. The room was clean, the bed comfortable and a huge tv almost as big as the bed.

Ubicación y gran servicio

Staff was very friendly. The hot water didn’t work in our shower and we reported it immediately. They tried to fix it but couldn’t. It was not even lukewarm. The AC was also extremely loud and woke us up during the night. Breakfast was good! There’s also a jacuzzi which we didn’t use but is a nice feature but odd there’s no closet and not much space to walk in the room.

Only better breakfast otherwise it’s a good stay thanks

Super lugar, 100% recomendado. Muy limpio todo en la habitacion, el servicio del personal excelente.Super ubicacion, muy seguro. Si tengo la oportunidad de volver a Antigua seguro lo hago con ellos de nuevo mi estadia.

Todo muy bien en general, sobre todo valoramos la atención del personal, principalmente el de la Srta. Orfa, ya que desde que hicimos la reserva estuvo atenta a la misma y nos recibió a nuestra llegada de una manera excepcional...

Great hotel in a poppin area a block away from the Main Street. Super easy to get around from here. Staff was welcoming and friendly. Room was nice, and AC worked great, as did internet.

Check in was very rude, unprofessional and negative. Will NOT recommend nor will be staying again. Hotel with electrical issues, generator not functioning properly. Overall very bad experience

Very expensive but the room is extraordinarily small and shabby. They also overcharged me.

From the time we arrived, the staff have been very helpful. Even though there was a language barrier, they were quick to pull out Google translate for us to communicate. The property is absolutely beautiful, but our room was a bit smaller than we expected but they just do not waste space. The food was great! The condition of the hotel was great. If we needed anything they would bring it to our room. Orfa was the absolute best and she arranged all of our travel during our stay and help to get us to the wedding venues. I would absolute stay at this hotel again and again. It is literally in the middle of everything.

Parqueo muy lejano Habitación muy pequeña Cama ruidosa