Dorsett Kai Tak

Beautiful property!! Staff were fabulous!! But - Being that this is a new hotel it is quiet far from everything. Our Uber drivers kept getting lost coming back from the downtown area. No restaurants or coffee shops near the hotel outside of the ones in the hotel. I was also very disappointed the pool was closed for the season when I specifically booked a hotel - this roof top one especially- with a pool in my search filter.

Amazing Property! Service was amazing and the shuttle to the mall was very convenient! If you want the MTR it’s a short walk from hotel. My only teeny comment was the doors for adjoining rooms were not very well thought out as they swing open which barracades the exit door and if you want to go to adjoining room it locks which is inconvenient for our kids. Also the lighting for the mirrors could be a little better. Very small things but the overall stay was excellent!! Would stay again!!!

大変清潔で朝食バイキングも美味しく、気持ちよく過ごせました。

沒有幼兒的遊樂設施，沒有浴盆，附近沒有餐廳和商店，酒店比較適合成人和青少年。 職員服務非常好，餐廳職員友善。

很新但房間小了點 交通不是太方便 到地鐵還要走一段路

Right in the middle of the Kai Tak Sports Complex and stadium. Not close to nearby MTR stations. Dorset did offer free shuttle bus between 11am to 7pm to Airside mall (MTR station). Outside of that period, Uber/taxi is probably the best solution.

This is not a 5 star hotel, not sure who claim this as a 5 star. The service level is not 5 star, the staff barely spoke English fluently. It is not clean, the room is tiny, there’s only one restaurant and one bar in the entire building, super inconvenient location literally nothing’s around, you had to Uber a taxi yourself as there is no taxi station, the hallway smells like sewage for the last two nights I stayed there on 9th floor, they didn’t even clean my room when I clearly turn the indication light to green for cleaning. I am particularly upset with them not cleaning my room when I requested it to be clean, they left a postcard at my door saying it has passed the cleaning time and they will clean it for tomorrow. Who’s cleaning time? I left before noon, you saw my light turned green request for cleaning, so instead of cleaning it as it supposed to be since you pride yourself as a 5 star hotel, you decided to not clean it and left a postcard telling me that you are not cleaning it…that tells me the staffs are pretty lazy here. And when I made the complaint to the front desk, they tried to call back at 11pm and argue with me…no, there’s nothing to argue about, your staff didn’t do their job and that’s that. Nothing about this place is 5 star standard. The material and amenities they chose to use for the construction of this hotel is not 5star standard as well. Max 3 star. I tell you what is 5 star standard, Lotte Seoul is a true 5 star, rosewood in Hong Kong is a true 6.

Good customer service at lobby

Upon check in, tried to make me pay again even though I paid online already. 3 rd day shower clogged and over flooded into hotel. They did clean it up but no compensation for a 5 star hotel. Asked late check out, none. Didn’t even offer to move us to a different room. Had to pay for some items what should be free. If you were not out of room by 10am, there will be no housekeeping.

The hotel is new. Very good service, all the staffs are nice. Since everywhere nearby are not fully open yet, we rely heavily on the shuttle bus and it does come on time and comfy. However, they finish very early, so basically we need to take taxi/uber back every night. I guess the good price of hotel offset with this inconvenience. Oh one thing I had to mention which is quite rare. The daily cleaning on next door done really loud, I got woke up by the first room they made up, by the time they did the room surrounding us, the whole family woke up. I think its a small thing that it can be improved

煙霧感應器半夜三點幾不停閃白燈，令人難以入睡

Breakfast service mad me embarrassed. I paid for two and they I paid for one . And they talk loud .a lot People look @ me . And they not even apologizing

Not close to Transport,Hotel had provided shuttle bus but after 7:40 have no service.

very good hotel, having great staying experience, will come back for next stay

可能開業無耐，職員有點生手的感覺，但都親善有禮的，附近交通也不方便，還在開發中，很多地盤，連接附近的天橋也未能使用，要步行去地鐵站會很迂迴地行很遠才到酒店，還好酒店有接駁巴士，房間有點細，也十分整潔，整體上都不錯的

We couldnt use The pool at the hotel because they don’t have licences yet, that was very disappointing!!!

For the price it’s good

En hotel de 5 estrellas, no habia restaurantes, mal servicio del personal de recepcion, un no esta terminado el hotel. La habitacion olia mal, la.alberca no se podia usar!

The only complaint is that the elevators were very slow

不错