ITC 그랜드 고아, 어 럭셔리 컬렉션 리조트 & 스파, 고아

Great place

Great service by the pool area. Room service less impressed. Some of the popular dishes show availability 24//7. When ordered they are available during certain period of the day. More seriously we ordered a car for transportation to the airport. Concierge advised us on time to MOPA airport. We reconfirmed this transformation two times. When getting in the car the concierge had ordered the taxi to Dabolim airport.

We were here for a family trip for 5 days- with our 4yr old and parents and we had an absolute blast. The resort is one of the most family friendly places I’ve been to, and every member of the family thoroughly enjoyed. Kids Club - our 4yo spent most of her time here, she loved making crafts and playing in the playroom. Sheela, Prajakta and Sumita were incredible in keeping the kids engaged and we could easily leave our child in their care. Spa- one of the best spa experiences. Geethu, my therapist was knowledgeable, professional and extremely good Pool- there was an adult-only pool, a toddler pool and a family pool. Given our large group, we used all of them and had an absolute blast. The pools are very well designed, with lots of nooks for groups with all swimming proficiencies to hang out in Food- fantastic food, and an incredible buffet spread. We enjoyed the breakfast buffet each day with options for North Indian, South Indian, western, and local Goan items. I was also very impressed by the multitude of healthy, gluten-free, and vegan options Staff- the staff all over the resort was extremely courteous and helpful. Not once in the 5 days that we spent in the resort that we see somebody not smiling. Overall- I couldn’t have asked for a better experience!

Taxi service only limited for residents no outside cab allowed

Staff of pavillion can be more proactive and fast.

Beautiful ground garden, nice pools , gorgeous beach.

Hotel is dated. Staff is very good but not trained to provide 5 star service as yet. At check out we had a wedding group checking in and the hotel resembled a fish market which was underwhelming.

Great property and staff

The grounds are filled with greenery, the views are captivating and service impeccable.

Access to clean less crowded nice beach

It was aamazing stay. The staff were hospitable right from the word go. The moment we reached we were welcomed by Alisa and her colleague and they went through a well run check in service. Food was excellent and on our day one we were welcomed by Aftab introduced us to Tempora , a traditional Goan cuisine restaurant in the village square. Aftab was excellent throughout our stay and Karan & Mahabe ensured that we were well looked after. There were different culinary options available including the Royal Afgan grill and the Kebab section. Soma in the spa was equally skinned and welcoming when it came to Ayurvedic massage. We would strongly recommend staying at ITC grand Goa.

Worst experience of Goa, they missed my booking and i had to rebook room and at the time of check out, they said they found the booking. They lost a packet which was sent for me and after many hours, they found it. They didnt sent the house keeping for room cleaning, they took an hour to send bell man to pick my luggage, TV in my room displayed the name of some other guest. Dusaster after disaster.

The check in experience was lacking. I had emailed my IDs and they couldn't find it. The welcome drink wasn't offered nor were we accompanied to the room, both of the above we found the other check in customer were enjoying. Rather strange. The property has aged and requires repair and facelift.

Good

Except for initial issue of pick up from airport, everything was exceptional. Great staff. Great dining options. Good SPA, almost clean beach. Pool was clean refreshing. Highly recommend for people who want quiet resort and who want to unwind.

Good property. Nice large pools. Separate pools for family and adults. Good size of the rooms. Easy access to the beach. Good nearby places for lunch dinner. Good location

I have been staying in this property every year for the last 8 years (Park Hyatt days). The hospitality at ITC has been dropping each year from the time they have taken over. Resorts are not business hotel and hospitality should be the prime focus. Emails sent to hotel reservations are unanswered and if you have any special request it will surely not be met.

Had an excellent stay and the resort.Staff was friendly and polite

Excellent

Very good stay!