더 채리엇 리조트 & 스파

All good.

The hotel rooms are old and not well maintained. Staff is polite but undertrained

Customer service on site was poor (it was fantastic on the phone).. travel desk arrangements with cab left Unsatisfied. Overall, not great experience considering the costs involved.

Service, behaviour of staffs were great! Room needs more attention. TV unit is too small. Other few toilet installations are to be replaced.

Has good food option in breakfast and in-room dining. The path to beach access should be cleaned, may be resort doesn't own it. Check-out time should be extended to 10 AM at least instead of 8AM, should be have sometime after breakfast.

Food was good. Staff was great. Room condition was poor. Room service staff was good, but the condition of the room, with AC leaking water at times, small TVs that would turn off periodically left something to be desired. The room smelled when we entered and had to be sprayed. I believe it was likely because of the moisture. There was a lot of moisture all around.

Will recommend to our family and friends

Good place to stay in Puri, not too far away from the beach

Except the AC in the room.Nothing is good about the property.The toilets are not clean.All the areas are stinky.The staffs are rude. The food is over priced.The staffs needs adequate training on how to treat the guests.They don't have the any etiquette on how to address the customer concerns and issues. I am extremely disappointed with the property

Terrible resort with pungent drain smell throughout the property. They claim free Wi-Fi but the poor Wi-Fi is only available at the lobby. No cable. Staff tried to provide another room but equally worse. I misplaced my room key somewhere in the room and I asked for a temporary one - the staff’s attitude is we can’t give provide another one without extra Rs.500. Do a favor to yourself and don’t waste money here. It is not even worth Rs.2k. Stay near Golden beach hotels. Only the restaurant is decent in this place.

Overall maintenance is average.

Great place

Serious issues with housekeeping and room services. All the issues were reported and acknowledged by the hotel manager. Hotel manager could not help much as the booking was done through hotel.com website. The comission of hotel.com on this booking was more than INR10,000.00 The room assigned was not prepared for 3 guest. Missing towel toiletries. When we ebtered the room it was tardy with extrly dirty lamp shades and the bathroom window blind had fungus on it The bed sheets, pillow and comforter cover were over used and torn. Broken pillows and stained mattresses. The shower was broken that was fixed after we complained. There was a need of consant chasing of the housekeeping for providing toiletries and towel - as the room cleaning service doing proper job. Overall the stay was a nightmare, as the room beside us was being renovated and there was noise of drilling during the day time. The only positive of this property was the sea view...and quietness as it is a remote location. I request hotels.com to kindly look into this matter urgently as obviously i have overpaid for this horrible stay. Kindly note the hotel manager also informed the senior management about these issue and i had met the guy heading room service and shared all my complaints/concerns directly with him. - Room number was 731 or 713....

Excellent location for Puri and the close by beaches. Our room had a partial view of the sea. The staff are excellent and went beyond means to make us feel comfortable ! The restaurant food is North Indian and good. We are there almost everyday. Restaurant staff too are polite. Just a note I want to mention: A bath May would have helped in the bathroom as senior people find it hard to get out of the shower with wet feet and could be dangerous. Also, we were 3 adults in one room and the resort charges for the extra adult to be in the room, however the amenities are not of 3 people. There are only 2 cups and tea/coffee sachets are only two. Bottled water is two bottles so perhaps this can be accommodated for 3 people.

Stay was OK. We did booking for 3 rooms and we reached the hotel at 10.45 am. First room we got at 11.30 am and the other two rooms after 12.30 pm.

チェックアウトの時間が8時と非常に速いのが残念。リゾートを歌うのであれば12時近くまで標準としてほしいものです。

I will not stay here again. Washroom was so sticky and wet. The room is 0 star. I don’t understand why Travelocity rated this as a 4 star, did someone get paid under the table? I paid for 4 star hotel but got a cheap one. The exterior of the hotel looks good, but that’s about it. I will not recommend this hotel to any foreigners, it’s only a good fit for a local person.

VERY POOR SERVICE, DISCOURTIOUS BEHAVIOUR OF STAFF.TRAVEL DESK PERSON VERY SHRUDE.NOT ADVISABLE TO STAY AT THIS HOTEL

Worst hotel.worst reception.only bother about money..dont know how 2 treat with people...talking only about money...far away from beach

Worst room.i have been checkout an hour left from check in