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Good location it is an old building just near the old airport so you can't think this is 5 starrs wellknow hotel. it is just fine to stay as a biz trip. Breakfast is good and meals service is good. People are nice

Undergoing renovations

The hotel was very old and run down. Not clean or maintained.I am sure it was beautiful when built but seriously it needs lot of maintenance. Staff was ok. They would do minimum when u request something. There was no hot water for shower. We requested several times but was luke warm. Could not open any of the window shades since they were all broken. We booked a junior suit but no sofa to sit around. Food was ok.

Very Disappointing Stay – Not a True 5-Star Experience it’s misleading. I’m very disappointed with my stay at this hotel. The overall standard does not match what’s advertised it claims to be a 5-star property on Google, but in reality, it’s not even up to a 2-star level. The staff were unprofessional and lacked basic hospitality skills, which made the experience even more frustrating. The information provided on Expedia was misleading. The listing mentioned facilities such as a bar and Asian restaurants on-site, but none of these were available in reality. As an international traveller, this was extremely disappointing and inconvenient. Overall, this hotel did not meet expectations in any way, and I would not recommend it to anyone looking for a genuine 5-star experience.

Bad sarvice staf not trend

It doesn't look same like in pictures online vs reality horrible smell when we enter the rooms

Foremost is there were cockroaches all over right from Bathroom to Restaurant and even on the fruit plate. Staff was very much not bothered about it even after confronting. Swimming pool is only partially activated. After enquiry staff reply was irritating. Arguments were - It was 30 year old photo, what we can do? There is technical problem. Staff was not at all co-operative right from front desk till RM Mr. Surya Reddy. Access to hotel is very difficult as "IN" gate is on Airport road and you need to go to Airport every time you come back from City. "Out" gate closes at 7pm and you need to walk all around outside of the hotel with your luggage to get in the hotel after day long city visit. Property is too old, not maintained, wash basin was broken. They are not at all bothered all about this as they have pocket full of business from corporate clients. In my opinion it is worst hotel I have ever visited.

The property is very old. The infrastructure of rooms is falling apart and it has no wifi.

Good stay , was there as a part of an official trip

it is old, not a 5 star property at all, swimming pool and toilets are dirty, they dont even have ice to serve

I very much wanted to love this place. It is obvious this used to be an elegant place in the past. Certainly all the people were great and as accommadating as could be. I appreciate that the property is undergoing extensive remoldeling. This is going to require millions of dollars. The first room I had in my December stay had a totally unclean, unsanitary, filthy nasty bathroom. They did move me to another room that was cleaner, but in need of maintenance. It seems that everything is old and being worked on in a piecemeal kind of way. Knowing from my October stay there the situation, I tried repeatedly to be in touch in advance of December to make sure of the accommodations I wanted. Trying to talk to someone there was nigh to impossible. Everyone was always “in a meeting” and will call back in about 10 minutes, which never happened. Pool was nice but in need of maintenance. The breakfast was very good each morning though some items were not fully cooked. One of the rooms we booked had roaches crawling around. The staff were super given what they had to work with. I wish them well in their endeavor to restore this place. But it will involve massive amounts of money. When I come next year, may give them a shot again to see if work really is progressing. Again, I really want to love this place. It has a definite charm about it.

Nothing was good

Bed sheets and blankets had bubbles Cockroach in room Unmaintained hotel No response upon asking for any assistance over call from reception Poor WiFi Untidy bathrooms and overused towels

Furniture was very outdated things were broken in the room table lamp were broken chair was broken even the washroom was no good Food and staff was very nice

"AVOID! Substandard rooms, arrogant staff, and utter disappointment. Creaky beds, stained carpets, non-functional AC, and poor cleanliness. Unresponsive management. Overpriced and underwhelming experience. 1/5 stars."

No wifi, water stopped

Not upto the mark

This property has aged. Never been renovated. The hotel needs proper renovation and total revamp of air conditioning and it's reataurant. Rooms need to be re-designed with modern upper middle class and rich section of travellers in mind. Please note: the pictures here are not at all what you will get inside.

Property is accessible to many amenities, staff are irresponsible and don't have service orientation

Very old and badly maintained property