베스트 웨스턴 팰리스 호텔 & 카지노

I went for business trip. So I didn't experienced the Casino and around of the Hotel. I think this hotel is good at for short travel. The room is clean, bathroom is convient for shower. Free Wifi can be used for 2 computer/room. However the eating included in dinner and breakfast in the hotel is normal.

Typical best western hotel, run down in lots of areas, threadbare corridor carpets etc but the room was clean and the bed was comfortable. Expensive for what it is but adequate for a night or two! Has its own parking behind the hotel which is useful for parking motorbikes etc from plain view.

Loved the whole experience staff were brilliant all of them

The building is now very tired and would benefit from a complete refurbishment. It would probably be better to demolish it and start again. The staff were very cheerful and then rooms very clean. The breakfasts were very good.

Very clean,ideally situated,friendly and helpful staff but boy does it need a referb !!!Worn carpets etc. Aside from that i would recomend it.

It was good.

Good service, hotel and facilities (espially showers) coyld donwith modernising

Really poor service throughout. Hotel is tired and very dated. Staff were unwilling to help particularly over the phone. Won’t be returning.

most staff were good and friendly receptionist was not helpful at all whole interior was tired carpets badly worn in places 2 phones in room only one worked on trying no one answered anyway neither of them worked in emergency they would have been useless bed linen and replenishment of tea/ coffee every third day was an inconvenience

This hotel needs a significant upgrade. It’s very tired and dated. Staff were stretched and therefore less helpful that what you’d expect especially on the phone prior to booking as if anything requested was a bother to them. I won’t be returning.

Whilst it may feel a little dated and can be a little noisy in the evening, the facilities are good, and well kept. The beds were firm but comfortable and the pool & spa were very enjoyable. It’s also well positioned over the bay and within easy walk of the heart of Douglas.

Good

Food was very poor

Best western - [ ] Rude and unfriendly front desk staff - [ ] The hotel cards are awful and get deactivated immediately - [ ] Friendly manger- said it’s been updated coming in 12 months? - [ ] Whole hotel- Aged, ripped carpets - [ ] Rooms- haven’t been updated in 20 years - [ ] Poor photos on websites - [ ] Why twin rooms? They should have doubles? - [ ] There should be off season, tourist discounts - [ ] The irons are old and dated - [ ] You need to give a cash deposit for the towels at the pool - [ ] The hotel keys get deactivated all the time - [ ] Broken shower rod hangers - [ ] Dirty bath mat - [ ] WiFi- no internet connection- 1-2 bars, slow- mentioned something on December 11 and he mentioned because there’s a lot of people in the hotel. Which obviously makes no sense. - [ ] Sheets dirty, Hairs in the bed - [ ] Carpets in the hall are ripped, they used tape that peeled - [ ] Dirty cups, when they turned the room over

Nice enough hotel but dated round the edges Wifi in need of an upgrade too

Ideally located

Would stay again

I appreciated that this hotel was a walkable distance from a handful of things to do, like shopping and the Manx museum. I also appreciated that they had a well kept pool and on the facilities.

Hotel price was good, staff were excellent

Friendly staff and comfortable room