힐튼 로마 에우르 라 라마

I put 310 euros for deposit. They released just 240euros without any explanation. They were supposed to release 310 euros.

친절도 보통 체크인 하는데 조식 신청해놨는데 몇시부터 몇시까지인지 어디서 먹는지 안내조차 해주지 않음 하나 요청했는제 30분이 넘게 가져다 주지 않음 청소하고 냉장고 문 다 열고 나가서 갔다오니 넣어둔 음료 냉기 다 식음 호텔 복도 너무 더러움 베개 냄새남 에어컨 25도에서 자꾸 꺼짐 방은 넓음

Dust in the air, opened free water, bad drain shower booth

Ottimo hotel in posizione privilegiata, pulitissimo, confortevole e personale gentilissimo e disponibile; una menzione particolare per la bravissima e cordialissima Giulia alle colazioni. Ci ritorneremo.

Excellent

The only positive experience we had at this hotel was with the restaurant and bar. The staff there were exceptionally friendly and helpful. They accommodated my daughter’s food allergies with great care, which we truly appreciated. I would give 5 star rating for them if there is any seperate rating for them. Unfortunately, the rest of our stay highlighted significant leadership and management issues. If it were possible, I would give the manager a zero rating. For example, we requested laundry pickup, but no one came on the first day despite multiple follow-ups. On the second day, I had to call the front desk and provide an ETA for pickup, even offering to leave the laundry at the desk. Only then did a staff member show up. In simple words; staff don't care about customer request here. Other issues: room service brought the wrong order after 40 minutes, and the rooms were dusty with inadequate cleaning. Additionally, a New Year’s event blocked restaurant access for hotel customers, with no prior notice. No response when we asked to talk with supervisor. All these issues point to a lack of hands-on management. It seems the manager is not actively overseeing operations or ensuring a smooth experience across different services. In contrast, I’ve stayed at Hilton hotels where managers are visibly engaged and available for discussion; checking on various departments and ensuring everything runs efficiently. This hotel could benefit greatly from that level of attentiveness.

DELUSIONE !….un check in che avrebbe richiesto almeno un ora e mezza !,!??,!! INACCETTABILE che debba fare la medesima fila di un gruppo arrivato per una Convention….ERANO ALMENO 50 persone..ho dovuto necessariamente cambiare i miei appuntamenti programmati ….almeno al mio rientro alle 21,30 mi aspettavo un upgrade di camera…che delusione Hilton Roma Eur …..CIAO ! …ps…ce ne sarebbero da dire altre..ma tralascio…

Best experience. Professional team. 5-star luxury hotel. Good job for the whole team. Especially the housekeeping.

Excellent

hôtel au top, un peu loin du centre mais facile d’acces

Poltroncina di arredo della stanza sporca/impolverata.

Bella esperienza

the best hotel i been at so far, so clean and friendly staff

Top

So nice!

I would advise not to waste extra money in this property with such prices . The amount we decided to pay not really worth it with such conditions , insufficient amenities Water has been leaking all night in the bathroom . Charging 75 euro deposit per night with a proof of charges breakdown Overall it was not really good experience

Demasiado ruido de las tuberías del baño de la habitación, no sale agua caliente de la regadera, las sábanas con olor.

Without traffic, just a 20 minute taxi ride from the airport. Modern, safe hotel located adjacent to the Convention Center, but a one hour taxi trip into central Rome due to traffic in the Piazza Venezia (10-year subway construction). Service in the restaurant and bar unusally slow. Difficult to obtain a direct email to communicate late arrival to the front desk.

Bra upplevelse, fräscht och modernt rum med bra renlighet. Moderna och fräscha rum. Super trevlig och hjälpsam personal.

Our room was fine but the unfriendly reception staff and the breakfast quality need attention.