NH 빌라 카르페냐

호텔주변이 조용하나 다만 주변 편의 시설이 부족했고 대중교통이 편리하지는 않았읍니다. 식당의 메뉴는 그냥 평범하고 다소 부족한 수준이고 호텔 서비스 직원의 친절도는 좋았읍니다. 객실 상태는 럭셔리하지는 않았지만 깔끔했읍니다.

unsatisfied!

Carino, ma molto fuori dal centro

Abbiamo trascorso un soggiorno davvero piacevole. La camera era pulita, comoda e ben curata. Il personale è stato sempre gentile, disponibile e professionale, facendoci sentire i benvenuti fin dal nostro arrivo. La posizione dell’hotel è ottima e ha reso gli spostamenti molto semplici. Un’esperienza molto positiva che consiglio volentieri. Ci tornerei con piacere!

Amazing!

Tutto perfetto

Come in tutti gli NH camera pulita e personale cordiale, unico neo la palestra molto piccola e poco arieggiata, impossibile da utilizzare se in più di 2 persone

Bed was so comfortable and the service was great!

Overall satisfaction. Look forward to my return

Nice hotel, but too noisy. Window insulation is not good with ambulances going by a few times a minute. It's true. They are loud! Also, heard your guests at entrance talking for a long time, heard the metal grate on asphalt clank with EVERY automobile driving into or out of the round driveway. Too loud. Maintenance could have easily fix that. Rooms are NOT soundproofed like advertised -- heard everything in hallway, and neighbors next door on both sides. Housekeeping could have washed the blanket more often. I got swelling bug bites all over. The sheets are washed, but not the blanket. In this hot and humid weather, blankets need to be washed more often please. Can't see the bugs, but they bit me like crazy. I've ruled out all sources and identified your blanket in my room. AC was not an issue for us like a lot of people complained about. It's hot outside on 3rd floor. No prob. Very comfy beds. Hotel is big, but room size is small like most of Europe. Breakfast was decent. A bit far to get to metro and inconvenient to take bus. Please keep this in mind if convenience of location is of importance. Otherwise, about €50 to get into town.

Todo muy bueno recomendado

The bathroom had a problem because the water leaked out of the shower and flooded the floor every time we used it. Also, the breakfast was very disappointing. There were very few options available, and the buffet was poorly stocked. Overall, the breakfast quality was much lower than expected.

Leider entsprach mein Aufenthalt nicht den Erwartungen. Das größte Problem war die Klimaanlage. Obwohl in der Hotelbeschreibung eine Klimaanlage angegeben wird, ließ sich die Temperatur im Zimmer nicht regulieren und lag dauerhaft bei etwa 25 °C. Gerade im Sommer ist das ein erheblicher Mangel. Ich habe das Problem mehrfach während meines Aufenthalts gemeldet, jedoch wurde weder ein Zimmerwechsel noch eine andere zufriedenstellende Lösung angeboten. Besonders enttäuschend waren die widersprüchlichen Aussagen des Personals. Zunächst wurde mir erklärt, die Temperatur könne aufgrund lokaler Vorschriften nicht weiter abgesenkt werden. Beim Check-out teilte mir eine andere Mitarbeiterin jedoch mit, dass 25 °C keineswegs normal seien und vermutlich ein technischer Defekt vorliege. Weitere Kritikpunkte: * Poolhandtücher kosten zusätzlich 1 € pro Handtuch und Tag. * Der Fußboden im Zimmer war bei Ankunft nicht gründlich gereinigt. * Mehrere Möbelstücke wirkten deutlich abgenutzt. * Die Minibar hing bereits schief an der Wand und die Verkleidung war beschädigt. * Das Personal war überwiegend korrekt, aber nicht besonders freundlich oder serviceorientiert. Positiv sind die gute Lage und die kostenlosen Parkplätze. Besonders enttäuschend war der Umgang mit meiner Beschwerde nach dem Aufenthalt. Trotz einer ausführlichen Reklamation erhielt ich keine direkte Antwort vom Hotel. Auch eine von Expedia angefragte Kulanzregelung wurde vom Hotel abgelehnt.

The staff was really friendly. Would have loved to stay more nights.

Helpful staff

Agradecemos a todo el personal del FRONT DESK, tanto de la mañana como el de la noche. Muy cordiales, excelente ubicación para el que desea alejarse del tráfico y pasar una noche espectacular.

Everything was nice, the staff were not very friendly, you can not ask more than 2 questions, they get annoyed.

Todo excelente el servicio la habitación todo muy cómodo

Breakfast buffet excellent. Good value for your $$. Staff very helpful and polite. Good access to public transport. Far away from the chaos and crowds of the tourist spots of Rome.

We stayed for 2 nights, and were very well treated by the staff at reception, in the bar, and restaurant. The hotel is a nice walk to St Peter’s and would certainly be our go to hotel if we visit Rome in the future. Special mention to Valentina at reception who settled us down on arrival after a very difficult two days previous to check in