Since I had already used the Nine Hours chain capsule hotels in other areas, I trusted the brand and made a reservation. However, at the Tokyo Suidobashi branch, I found the response of an Indian-origin Black female staff member rather unpleasant. She was not particularly good at either Japanese intonation or English, yet she treated Japanese and foreign guests carelessly and dismissively, which was truly absurd. Considering she came to Japan to make a living, her behavior was so inappropriate that I carefully observed her for eight days.
At first glance, the capsules appear clean, as they seem to be cleaned daily, but in reality, the floor around the toilets is dirty, and sometimes the toilets are locked and unavailable. These basic aspects seem poorly managed compared to the number of guests.
Also, during a long stay—especially in summer—it’s natural to have laundry, but since there are no laundry facilities in the hotel, guests must walk about 10 minutes to an outside laundromat, which is inconvenient.
Another sensitive issue is that they record and monitor guests while sleeping, which is uncomfortable. This is made compulsory at check-in, and they also collect excessive personal information such as height, weight, and email address, which feels strange. On weekdays, the sleep measurement results are sent the next day, but the information often does not match the actual sleep time and i
