하코네 호텔

호숫가에 바로 인접해 경관이 뛰어남. 조식의 맛있고 특색있있음. 방도 넓고 쾌적했음

창밖 풍경이 너무 멋져요 행복한 시간 보내다 왔어요

everything was perfect. breakfast was very delicious, we could see a beautiful lake view from the room, room was wide enough. Quality of onsen was great. also shuttle bus between Odawara station was very helpful and could reduce the bus fare :)

호텔은 좋은데 가구가 너무 낡고 오래됬음. 가구 집기 교체 필요. 호텔주변에 식당도 없음

역사가 깃든 장소를 방문하는 것은 나에게 큰 즐거움이지만 "하코네 호텔"의 특히 화장실을 본 순간 너무나도 깜짝 놀랐음. 화장실에 너무나도 심각하게 피어져있던 곰팡이들은 이 호텔의 역사가 아닐 것임. 반드시 개선이 필요해 보임. 그나마 호텔에 이 부분을 컴플레인하여서 일부 지불 금액을 환급받아 만족했음. 기타 음식, 주변환경, 객실의 편안함 등은 4성급이 맞아 보임.

호숫가 바라보이는 곳에 창이 있어서 방안에서 호수의 경치를 한 눈에 볼 수가 있었는데 눈이 내린 후여서 너무도 아름다운 광경이었다. 유람선 선착장도 호텔에서 2-3분 정도의 거리에 있어서 이동하기에 불편하지 않았다. 직원들의 친절한 서비스도 마음에 들었다. 다만 편의점이나 식당이 호텔 근처에는 거의 없어서 호텔 내부의 식당이나 매점을 이용하지 않으면 불편한 점이 있었다.

Surprisingly modern and new interior despite the history of the hotel. Very comfortable and convenient to neighbouring famous sight seeing spots. The pier of the pirate boat trip is 30seconds walk, actually can see the boat at hotel room. Plenty of parking slots for free parking. Easy access to nearby areas by walking/bus/ driving. Decent French dinner

A fantastic view and peaceful environment

The location and view are excellent. But the service of the hotel is terrible. They don’t care about the request of clients. The cleaning staff are in their seventies. The number of the staff is very much limited because the hotel cut their cost

It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty.

整體好好，房間濶大，可看富士山

Booked 2 nights at this “great” hotel, only to find there’s no shuttle from the nearest train station. Instead, I endured a cramped 2-hour bus ride to get there. Upon arrival at 14:00, I wasn’t allowed early check-in. Dining options? Hotel restaurants charging $120 per person or nearby spots that only take cash and close at 16:00. Need an ATM? You’re directed to a 7/11 that’s 2 km away—enjoy the walk, or wait for a $1.50 bus each way. The famed baths—allegedly the hotel’s crown jewel—are small and underwhelming. For $260 a night plus an onsen tax, you’d expect large baths with outdoor options, maybe a cold pool or sauna. Reality? Two baths: one tiny with two hot tubs and another slightly better one with jets and an open-air tub. They alternate between men and women in the morning and evening, so you don’t get to choose. The property itself feels like it peaked 40 years ago—lots of wood and bronze—but luxury is more than hardwood floors and marble columns. It’s about service, and here it’s sorely lacking. Guests must hand in their keys when leaving and retrieve them on return, which can take 2–15 minutes depending on staff. Yes, there are plush lounges with stunning Mount Fuji views. But wine? You need to buy a special 500 yen coin to get a measly 60ml from a dispenser. That’s not luxury—it’s a joke. Avoid this place unless you enjoy overpriced mediocrity dressed up as grandeur.

The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji.

Very good view

Everything is great except price

The location of the property is amazing right in front of Lake Ashi. Beautiful views and close to trails and historical areas. The hot spring spa (onsen) are very nice and clean. The hotel itself is old and a bit dated but still worth it.

お部屋のバルコニーでコーヒーを飲みながらリラックス出来ました。 中庭やバルコニーからの景色は富士山や遊覧船などを眺める事が出来て素敵な時間でした。 朝食はメインが選べて種類が豊富 フレンチトースト、オムレツ、カレーをそれぞれ注文しシェアさせてもらいました。 どれも美味しいです。 フレンチトーストは中がふわトロで周りがカリッと香ばしく、何個でも食べれそうでした。 口コミでおススメされていたので注文して大正解でした。

素敵なホテルでした 料理も美味しかったし スタッフも親切、最高です 是非もう一度行きます 有難うございました

I am very shocked and disappointed with this property, especially since the room's condition resembles a 90's style with 70's facilities. The carpet is stained with coffee drops, and it's dirty, dark, and uncomfortable. They don’t provide body lotion in a $900/night room. I never expected Japan's renowned resort to be like this. The food is not delicious either; the breakfast in particular makes you feel like you don't want to return. Overall, I am very disappointed, and I don’t think it's worth it.

The hotel is impressive, very well maintained in common areas. There is a very nice lounge with great views. The location is phenomenal, you can see the pirate ships moving about the lake. The room was very spacious and had an amazing view. The on-site public onsen also had a great view. Note that if you do not get dinner on the property most restaurants in Hakone closed at 4pm it seemed (assuming guests are staying at a Ryokan?).