Harazuru Grand Sky Hotel

リーズナブルでスタッフの皆んの対応も良く気持ち良く利用させて頂きました。近辺に利用したい施設がないのは立地から致し方ないかと思います。 また利用させて頂きます。 お世話になりました。

温泉が12時で閉まるのと、脱衣所にタオルがない

This was a very strange place. It is rather isolated and the rooms are not in an enclosed structure rather it has several floors around an open courtyard - reminded me of a prison building. This was fine in the summer but would be cold in the winter. The hotel as obviously seen better days - there has been some attempt at renovation with new wall paper on one wall but it is really tired. The bathroom smelt so bad I chose to shower downstairs in the communal indoor bath area. There is a very small kitchen area but no plates/pans etc. I booked the hotel as it advertised an outside hot spring. On the day I arrived this was closed, I asked if it would be open the next day but was advised it would still be closed (the hotel still charged me tax for hot springs when I checked out). As I had not booked an evening meal I was told I couldn't use the restaurant and had to walk 15 minutes in the rain to a convenience store for dinner. I didn't feel particularly welcomed by the staff. I have never written such a negative review, I'm usually impressed by the quality and service in Japanese hotels. This hotel is not worth the price, I would have preferred a standard business hotel to this one.

温泉は露天風呂も広く最高でした！ スタッフの方は，ちょっと愛想がないところが残念で， 出かける際に鍵をフロントに預けたら「はい」しか言ってくれませんでした。「いってらっしゃい」とか欲しかったです。