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雖然需要爬樓梯到四樓，但當我們表示行李多又重時，有服務人員來幫忙，真是太感謝了！

とても気持ちよく過ごせました。 宿自体は古いけど、リノベーションされていてきれいでしたし、なによりホスピタリティがそれをカバーして余りあると感じました。 中禅寺湖がよく見えるし、華厳の滝も徒歩で行ける立地も魅力的です。 ぜひまた利用したいです。

Pleasant stay!

The food served are traditional and interesting. We enjoyed very much the tofu skin (a famous traditional food from Nikko).

Comfortable, wonderful Japanese style breakfast and amazing dinner provided. Staff is kind, courteous and helpful for local recommendations. Older accommodations, but very well maintained and very clean. Western beds very comfortable. No elevator but easy access to stairs. Staff will surely help with luggage if needed!

溫泉很道地,28號站牌就在飯店前,方便乘車至 湯滝健行,不過2024年11月湯滝步行步道關閉,向下健行需走一小段大馬路

This felt like a family-owned inn (not sure if it is) and the staff were absolutely wonderful. We did the included breakfast and dinner, and the dinners were among the best meals we had during our entire 12-day trip in Japan! This is an older hotel, but you are paying for the location -- absolutely gorgeous on Lake Chuzenji! Okunikko is tiny and I'd recommend doing dinner at the hotel since much of the little town closes in the evenings, once the day trippers head out. I would recommend this hotel to people who like an inn/bed and breakfast sort of smaller establishment. It was a bit outdated, but that didn't bother us.

Small but clean & tidy. No escalator. The dinner & breakfast are good, but not fantastic. Location is superb.

I had a wonderful stay at the hotel, where I was warmly welcomed by friendly staff is fluent in English. They thoroughly explained the breakfast and dinner hours, offering a delightful four-course dinner menu that changed during my two-night stay. The food was delicious, with staff providing insightful introductions to each dish. The hotel features both indoor and outdoor onsen experiences, welcoming guests with tattoos. My room was spacious, featuring full-height windows that offered stunning views of Lake Chuzenji. Overall, it was an exceptional experience that I would highly recommend.

Best hotel we stayed at in the three weeks we were in Japan! Absolutely delicious breakfast and dinner. Honestly, the dinner was some of the best Japanese food we had all trip. The sunset at the lake was breathtaking. We will be back. Thank you to the wonderful staff!

本当に気分良く滞在することが出来ました

Beautiful view from the room; staff are friendly and breakfast and dinner are delicious.

This is a magical place to stay. After a warm welcome we were guided to our room the onsen is a perfect way to unwind and start your relaxing and renewing stay. If you’re looking for a traditional experience, the dinner will be something you’ll always remember. The breakfast buffet is also a lovely mix of Japanese and western options. All this and a just across the street is the lake. If you want to get away from the hustle, it’s the perfect place to reset after a day of sightseeing.

スタッフのサービス、食事、温泉いずれも満足度高く文句なしです。せっかくの部屋のベランダは注意書きにもあった通り虫の侵入を気にして結局は外に出ませんでしたが(夏場はしょうがない)、充分窓越しでも中禅寺湖ビューは見れました。 一点、予約時には画面に従って子供の年齢(15歳)を指定したのですが、宿側では年齢に関係なく子供は全てキッズ(12歳以下)扱いとなってしまうようで到着してから確認対応してもらいました(宿の問題でなく予約システムの問題と思いますが)。

部屋も広く対応も良かった！また来たい！

No matter dinner or breakfast has quality food and yummy. The location is perfect and can so close to the lake.

Very helpful manager & staff. Delicious meals. Quiet getaway.

The staff were so kind! The complimentary breakfast and dinner were delicious. Highly recommend :)

Belle chambre confortable. Très bon dîner servi à table (pas de choix dans la demi pension) et petit déjeuner en buffet sucré et salé. Onsen appréciable

Enjoyed two nights at Hatago Nagomi, easily accessible via bus from Nikko's train stations. The ryokan has beautiful views of Lake Chuzenji. The staff were friendly and attentive, spoke excellent English, and went out of their way to take care of our group. Highly recommend the kaiseki dinner option.