호텔 토라노몬 힐즈 - 더 언바운드 컬렉션 바이 하얏트

This is one of the "MUST-STAY" hotel in Tokyo. Hotel is very neat and nicely organized and Breakfast is very sufficient and tasty. Most of all, hotel staff in front desk, restaurant, and lounge is all supportive and friendly. Every time, I passed by hotel lobby, I feel welcomed from all staff wheter they recognized me or not. It was very good luck to stay at Toranomon Hills for us!

Loved the location and the restaurant in the hotel, Le Pristine, was amazing!

The service is amazing! When I got to the airport, I discovered that I had left my passport in the room. The manager personally called me and waited at the front door for me to return to pick it up. Because of him, I made my flight!

We loved the hotel experience, decor, lighting and staff. My one minor complaint is that the layout of the hotel is such that you might have to walk a while from the elevator to your room. Also the surrounding area is not hustle bustle which is nice if you want a very quiet and safe environment outside the hotel. but it’s sorta like the Wall Street / finance district so at night it is very quiet. Another thing of note, there isn’t really room service. There is takeaway from the restaurant which is Michelin recommend* but comes in a take away box to your room with paper utensils so that makes the experience not optimal. So I recommend you go down the the restaurants. Very nice but we had a toddler so prefer in-room dining. Overall-We loved it and would recommend it again.

Beautiful large rooms with great views however minimal hotel facilities, the gym is difficult to get to and small, no room service available. Restaurants at the ground floor are fantastic.

Excellent!

The stay was amazing, especially with friendly and professional staff and a great view of the Tower!

Great in all areas

Feels very clean and new; the development around the hotel has a lot of dining and drinking options. Subway stop a few levels down very convenient! Staff very kind and helpful.

Amazing!

Très bel hôtel récent, aménagé avec beaucoup de goût dans un quartier business extrêmement bien desservi par les métros H et G au pied du complexe. Nous recommandons vivement avec en bonus une vue exceptionnelle sur la tour de Tokyo. Dernier détail que nous avons apprécié grandement, nous arrivions tôt d'Haneda airport après un long vol et très gentiment nous avons pu avoir accès immédiatement à notre chambre ce qui est trés loin d'être la.norme au Japon selon notre expérience. Bravo et merci

Hyatt系列なので期待してましたが、ビジネスタイプなのでしょうか？正直最悪でした。バレーサービスもないのに駐車場5000円には驚き、お部屋への案内も個別でどうぞは人員不足として仕方ないにしても、1番驚いたのはお部屋のライトコントロールの不便さです。バスタブがないのはこのレベルのホテルでもこれからはこういう時代なのかと思いながらも、夜間トイレに行くのにマスタースイッチで全灯しないとレストルームヘもいけず、洗面台のライトコントロールを明るめに設定しても、トイレの自動開閉自動洗浄の反応の悪さのために、スイッチはあまりの暗さに手探り状態。 挙げ句の果てに？洗面台？有名メーカーデュラビット11階の131？だったかしら？洗面台みて下さい。反対に設置されてます。ひどい設備工事ですね。 Hyattのブランドが傷ついてます。 レストランを経由しての出入りとはいえ、外出しようとするお客様にフロントのスタッフが目があっても、行ってらっしゃいませ、お帰りなさいもありませんでした。これからのホテルはこういうものだと私達の考え方を変えなきゃ行けないのだと痛感しました。 それ相応のサービスが欲しければそれ相応の対価を払わないと行けないのかと。 ですが、目と鼻の先のオークラとは宿泊費にそれほどの差はありません。 大使館等一流のお客様をお迎えするホテルとはいえ一庶民の私達にもいつも変わらない笑顔で真心のこもった同じサービスを提供してくれる素晴らしいホテルです。

Staff was very nice. Area is very accessible. Very clean hotel. Will visit again!

Extremely difficult to fund because there is no Hyatt signage; hotel entrance is not marked; print size on room materials is too small for elderly person. This hotel was obviously designed for young people and should say so. Will not return to this hotel.

Water filter for drinking needs more attention. Mattress is a bit hard Friendly and helpful.