라쿠텐 스테이 니코 호덴

Très propre et très bien équipé

Location was very convenient. Quiet area. Good local food everywhere. Artificial onsen worked well.

No early check in, fine. But zero place to store luggage. We were asked to rent a locker at the train station to store our luggage in which we just walked about from. We were then told to order a taxi in which none were available. All this was done over a tablet with a 3rd party that just repeated, I'm very sorry with ZERO help as to even leave our bags in our room which was clean and technically ready to go. Terrible service all around!

Wonderful experience

Comfortable stay with a well equipped kitchen and we enjoyed the spa bath. However, it was let down in a couple of respects - the floor was not as clean as it could have been and there was very limited hanging space. Also, although the communication prior to arrival was clear the check in process itself was unnecessarily bureaucratic and time consuming. Having registered each member of our party online prior to arrival we then, on arrival, still needed to submit individual photos of each member of our party (presumably to validate against the previously submitted passport photos) and then had to contact the reservations team to get confirmatory approval of check in.

1階に宿泊。 2階の足音が少し気になるが、部屋が綺麗で温泉もついていて最高。

The first thing to say is that this hotel is a bit of a walk from the Tobu-Nikko station and probably is better suited to people arriving by car. The second thing to say is that they have a bit of an annoying guest registration where you have to enter a lot of information on a tablet computer, even if you entered it already while booking. But what was so great here was that the room felt really luxurious, the own little onsen bathtub was suprisingly popular with us and we really loved it. The stay here was actually my wife's favorite during our trip.

Just a tip for those like us who are new to "no-receptionist check-in" stay-in/hotel/motel, make sure to check your email for the Room Number and Security Code. We got our "room information" via email, sent two days before the start of our stay. I highly suggest to arrive at location and check-in as early as allowed to give ample time to rectify any issues, and to pre-register/check-in. For example, in our case, we booked this December 2024 and it's snowing in Nikko, we arrived at our room around 6:30 PM and it's really cold. Without the room code, or if there was an issue, we could have been stranded out in the open. This place is walkable from the two train stations: the JR Nikko Station and the Tobu Nikko Station. It is a lot closer to JR Nikko Station, by about 2 min walk so it's still a good 10min-15min walk from either stations. If you have a lot of luggages (or really heavy ones), I recommend to book a taxi to get to the location since the path/road has a lot of uneven areas. There is a nearby 7-Eleven that is open 24hrs, it's a decent store and have available food, drinks and other essential amenities. The place is clean, great onsen, decent kitchen, nice shower. My only complaint is the isolated toilet, as there is no separate faucet that has "warm" water for washing hands. In our room, the "faucet" is built to the toilet bowl, and water pours down during the flush but it is so cold, and the faucet stops after the flushing stops.

ドライヤーの接触不良があるので直して下さい 入室時に全ての水道が出しっぱなしだったのは凍結防止でしょうか？ 先にアナウンスがあると良いです

施設は２度目のリピートで満足でしたが、深夜２時に他部屋の宿泊客が大騒音で騒ぎ出し、家族で不快だった。

Clean, modern and overall very happy with my stay there!

ห้องพักใหญ่ นอนสบายดี เงียบ สงบ แต่ไกลจากสถานีรถไฟไปหน่อย ไม่มีรถรับส่งจากที่พักมาสถานีรถไฟ

Rakuten Stay Nikko Hoden was a great hotel. Our room was beautiful and comfortable. We loved the private onsen and the kitchen was a great plus! We will definitely stay here again when we return to Nikko!

Don't be afraid to book this place. Unlike the previous reviews which I also read, we didn't get stranded outside and check in was a breeze! Make sure to check your email the night before you arrive! A key code and check in instructions are all there. It took 5 minutes to check in on the tablet once inside since I filled out the registration (link found in the email) prior to arriving. The link will ask you to for the names and a picture of your pasport of each guest. Providing your pasport is not unusual in Japan. Every hotel will ask you to make a copy as required by law for security reasonsI liked the spacious studio apartment for my family. Lots of room/space to unwind after a busy day. The bed comforters were very warm- a plus for the chilly autumn nights. A quick 10 min walk to JR Nikko station, 13mins to Tobu Nikko. Welcia and 7-11 were very close by and was great option for food to bring back to our place to eat or cook. Only downside was that they didn't provide any laundry detergent and the dryer function on the washer/dryer machine didn't work. We ended up buying some detergent from Welcia and found a clothes rack in the closet to hang our clothes on to dry.

浴室、廚房、洗衣設備都好完善。風呂很好。晾曬衣物及衣櫃有改善空間。

Spacious apartment with a washer dryer combo. Multiple seating and bedding options. Full kitchen for making meals at "home." Great place for a family with younger kids to stay, especially since some of us weren't feeling well and didn't want to leave the apartment.

Just so you know it’s a 15 min walk south of the station and it’s in a residential area so very few amenities/restaurants around - there is a 7/11 nearby but we had to walk 15 min north to find a restaurant - everything books early so by 7 all booked or closed. We found a lovely izakaya which opened late which was very good

Nice big room w 1 bedroom. Hot spring bath tub was really nice. Nice having a full kitchen.

with Onsen it is a plus.

今回初めての訪問でした。とてもフリーでこれからの宿泊施設なのだろうと思いました。そんなところはとてもいいと思います。 旅行は犬を2人連れて行くので、ドックフレンドリーな宿を選んでいます。こちらは犬用品はもちろん、調理器具(ホットプレートまであるのは初めてでした)や食器、プロジェクターなどあったりと、とても充実していて驚きました。犬用ベットもあり、なかなか施設のものに座らないうちの子も座ってくれました。 ただ…騒音がすごいです。 滞在中ずっと上の人の足音が聞こえており、ゆったりできません。走っているのか、騒いでいるのか、音も大きくこんなにうるさい施設は初めてでした。また、23:00でもベランダで話していたり、タバコを吸ったりとマナーの悪い人がいました。フリーな施設だからなのかも知らないと思ってします。 騒音対策は、宿泊する人への注意喚起だけでなく、施設元々から改善すべきだと思います。 うるさい人と一緒にならないように祈って予約する…というのはないかなと思います。そこが本当に残念です。