The Tokyo EDITION, Toranomon

방이 가격대비 너무 작음 ㅠㅠ

좋은뷰, 최고의 서비스

nice location nearby old city center area

훌륭한 뷰, 접근성 좋은 위치, 적극적인 서비스는 굉장히 마음에 들었습니다. 다만 단점이 너무 확실해서 자주 방문하기는 어려울 것 같습니다. 로비 층의 체크인 카운터는 비좁고 거의 대부분의 공간이 라운지와 레스토랑으로 이루어져 있어 쾌적하지 못합니다. 라운지와 레스토랑의 입구는 좁고 항시 직원이 서있어 투숙객이 둘러 볼 수 있는 공간이 너무나 제한적입니다. 또한 밤의 경우 라운지에서 풍기는 술냄세가 로비층 전체에 가득한 점도 아쉽습니다. 1층에는 별도의 직원이 없어 외국인 투숙객들이 아무렇게나 흡연을 합니다. 1층 골드바를 이용하였지만 미리 예약을 했음에도 굉장히 비좁은 자리로 손님을 몰아넣어 불편함이 컸습니다. 좌석의 편차가 너무 심하고 2시간 제한 시간 내 카운터 좌석으로의 이동이 불가한 점도 납득하기 어려웠습니다. 직원들의 서비스 응대는 민첩하지 못하며 오리지널 칵테일은 난해하기 그지없습니다. 아내의 경우 논알콜 칵테일을 요청하였으나 계속 알콜 칵테일을 제공받았습니다. 원래는 천천히 충분히 즐길 생각이었으나 패스트푸드 레스토랑보다 비좁은 자리에서 충분히 대접 받지 못한단 생각에 1시간도 있지 않고 나왔습니다.

Beautiful property on the 31-36 Floor of building. Amazing views of Tokyo and the Tokyo Tower. Rooms were very spacious and comfortable. Toilet seats are even heated! Staff was extremely friendly and helpful. Sandy had been extremely helpful in getting us reservations and suggestions on activities to do. We were celebrating our anniversary, and the staff even gave us lovely cards, champagne and chocolates on arrival. We had dinner and daily breakfast at the Blue Room. Food is very good and a wonderful view too. Next to Blue Room is the bar area. Food and drink are excellent and amazing view. Spa treatment was so relaxing. Pool and hot tub were great not overcrowed since you need to make a reservation to use. Convenient location for trains and subway making it very easy to get around Tokyo. Can walk to Tokyo Tower too. We enjoyed Tokyo Tower and I had booked the Diamond package. We will definitely recommend the Edition to our friends and family. We look forward to returning too.

“The The Tokyo EDITION, Toranomon is disappointing in several areas. Aesthetically, it feels average rather than distinctive. The service is highly corporate—slow and impersonal. The lobby bar is marketed as a restaurant, leaving hotel guests without a proper place to sit or relax. In practice, everything requires a reservation, and there is no sense of priority given to hotel guests compared to outside diners. Communication is also unnecessarily complicated. There are no simple channels like WhatsApp; instead, guests are required to download the Marriott Bonvoy app just to message the concierge. Even after downloading it, my husband—who was staying with me—was denied access to use the chat because the reservation was not under his name, effectively preventing us from using any texting service with the hotel. Basic operational aspects were also surprising for a hotel at this level. Instead of dedicated bell staff, the reception team was handling luggage; notably, the reception staff assisting us were women in heels, which made the situation feel even more inappropriate given the physical nature of the task. We ultimately had to step in and help with our own bags—something that should not be expected at a five-star property. While the staff is extremely attentive, overall, it feels entirely like a Marriott chain property, falling well below five-star expectations.

早餐很好吃，沙拉非常新鮮，服務人員也非常親切，是很有質感又精緻的餐廳，超級推薦！

It was nice but nothing exceptional

This was the best hotel I’ve ever stayed. I will for sure stay here again.

So good

I feel like the hallway carpet was dirty or stained. The floors in the room felt like plastic. The seat on the toilet doesn’t open when you enter the bathroom. The food at breakfast was alright; nothing great. So overall my stay was, “okay”. I did meet the general manager and he was excellent and the staff was all fantastic.

This was one of the best properties that I have stayed. The lobby was beautiful and rooms were nice and comfortable. The staff was so professional and accommodating. I would recommend this property 100 percent. One of the employees was especially friendly and helpful and his name was Ackie, spelling not correct. He was really great

非常清潔 スタッフの対応も良かったです

Beautiful hotel with the nicest view.very clean love the greenery vibe . Service is excellent! Looking forward to stay here again.

フロントスタッフの方々の対応がとても丁寧で笑顔が素敵でした。 車を移動してくださる方々の対応も笑顔がとても良く丁寧で安心して任せる事ができました。 忘れ物をしてしまい、次の日に取りに伺ったのですが、フロントの方がこちらの顔を覚えていてくださり、本当に嬉しい気持ちと安心感があり最高に素敵な気持ちになりました。 全てのスタッフの方々に感謝です。 ありがとうございました。

綺麗なホテルです

Great property beautiful design friendly and helpful staff

Good

Excelente lugar

Excellent experience the breakfast included is 5 stars! The hotel was absolutely beautiful