도큐스테이 아오야마 프리미어

위치가 좋고 객실도 생각보다 좁지 않아서 잘 쉬다 왔습니다.

대체적으로 만족

깔끔 친절

깨끗하고, 편안한 잠자리와 여행을 즐겼습니다.

늘 친절하고 깨끗한 최고의 비지니스 호텔입니다.

일단 위치가 넘 좋았구요. 다른 서비스들도 매우 훌륭했고 직원들도 친절했어요.

Room was very dry because of air conditioner. Room cleaning service was not provided. Desk staff does not smile to customer.

Subject: Complaint Regarding Unsatisfactory Check-in Experience in Tokyo Dear Hotels.com Customer Service Team, I am writing to express my disappointment with my recent stay at one of your partner hotels in Tokyo, booked through Hotels.com. Upon arrival, I experienced significant difficulty during the check-in process due to the receptionist’s very limited English proficiency. Unfortunately, the staff member was unable to clearly explain why my company’s debit MasterCard was not accepted by the hotel’s payment terminal. The situation took over 30 minutes to resolve, causing unnecessary inconvenience after a long journey. In the end, I had no choice but to use my personal credit card to complete the payment, which was not my preferred or authorized method of payment for this business trip. This situation reflects poorly on the hotel’s customer service standards and creates an uncomfortable experience for international guests. I kindly request that Hotels.com review this issue with the hotel management and provide clarification regarding their payment policies, as well as reassurance that such issues will be properly addressed in the future. I also request consideration for some form of goodwill compensation for the inconvenience caused. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Jinmo K8m

위치깡패. 방 좁은거 빼고는 최고

꽤 깨끗하고 쾌적했어요. 무엇보다 창밖의 뷰가 좋았어요. 경험한 일본 호텔 중 좁은 느낌 없이 편안하게 있다 왔습니다.

위치도 좋고 방도 괜찮았어요.

하수구 막혀서 다른 방으로 교체했는데 거기가 더 좋았어요!

Contra: The room is way smaller than the picture makes it seem to be. Besides the room was not clean, there were stains everywhere and lots of dust as well. The bathroom was super small, looked like a super old airplane and was super noisy and inconvenient to use. The TV didn't have chrome cast or similar functions. No room cleaning. You can request the trash cans to be emptied… but that is about it. Pro: Air conditioner worked well, the view was really good. Subway station, convenience store and supermarket were also close by. The room had a washing machine.

이정도 가격에 시부야 부근에서 이런 퀄리티의 룸컨디션 위치 가격의 숙소를 찾기 힘들 거라고 생각합니다. 도심 뷰도 정말 시원합니다. 만족합니다

The staff speaks very limited English and they had zero flexibility. Stayed here because of the location, but I will find some other hotel with better service next time. The vending machine breakfast idea was rather unfortunate.

특별히 좋은점도 특별히 나쁜점도 지적할게없다

전반적으로 깔끔하고 좋았습니다. 특히 밤에 야경이 이뻐요! 조식은 다소 아쉬웠네요 :(

It was really nice, the location is amazing, excellent staff. Amazing amenities, the size of the room is not big but is not tiny neither. Laundry inside the room was a great plus!

ソファーや床のシミが気になりました。洗濯機があるので長期滞在向けだと思いました

Staff were really friendly, excellent location and great amenities. For sure I would recommend it. And the washer machine in the room and size room make a huge difference here in Japan