스위스 가든 레지던스 KL 바이 WT 스테이

Stay for swimming pool,but closed due to covid-19. Dissapointed. Have 1 room bathroom leaking but they manage to call service management to repair,on the spot repair. Overall ok. House big and spacious suitable for family.

The apartment was clean and comfortable but the managers only cared about money. I arrived in the early hours of the morning after a long flight from Melbourne; contacted the property to ask for early checkin, even with extra pay for that but they didn’t bother to respond . I stayed at the lobby for more than 9 hours until they delivered the key at 3pm . Less than an hour after I got into the room, I was in the shower when they came knocking the door, to collect money for the deposit. See how they love money but don’t bother to respond to the guest’s request!!

The flat is clean and tidy, high security proof. Appliance condition is good.

住宿地點非常好，高樓層視野，好，窗戶可以看到國油雙塔、咖啡山電訊塔。但.........客廳冷氣真的太舊，且噪音太大

Great place. Great views and location. Value for money. Comfortable beds.

Far away from down town but big apartment and comfortable

I booked the room two months in advance but at the last minuet, a day before my travel i received a message from the property that they have transferred me to another place (The Robertson residence) First of all it was not fair and i should have informed earlier. Secondly the room in Robertson was much smaller, I was travelling with 3 kids and not enough beds, even sofa bed was very discomfortable couldn't sleep properly and also the cooking stove was not working so it was very inconvenient for us to cook our breakfast so we had to go out most of the days for breakfast. Overall very disappointed with the service as I paid much more than where I stayed in. Total rip off.

Pros-the place is well maintained, clean and tidy. Cons-The host is terrible. I’ve made three booking (same day and same size apartment) via Expedia cos we are three family travel together. Every goes well until on the day we

We had made a booking for a family Room with two King sige beds / double beds but only got one double bed, a single bed and a very thin mattress on the floor. We did not get what we had booked!!!

地點非常好，步行到阿羅街只需十分鐘，但房間設施殘舊，很多東西都壞了，入住4天也沒有人打掃清潔。

維護不足，稍顯陳舊！尤其漏水事故和室內發現蟑螂螞蟻令人擔心！雖然反應漏水後獲得立即回應值得肯定！

Disastrous. First, this is NOT one of the suites managed by Swiss Garden. It's run by an individual who, after booking, moved us to a nearby building. That apartment's furniture was badly stained, there was mould and a stink in the bathroom, and the TV worked but the cable system did not. Worse, the admin was ultra-haphazard: we didn't have details until late on the day of arrival. Although nearby, the new location was inconvenient. With no confirmation, or access information, we tried to cancel but failed. A dining chair had been moved to the laundry area because it was broken.

英語での意志疎通に問題がある訳ではなく、コミュニケーションそのものに問題を感じた。

air conditioning was not working however overall it was okay

Horrible place

It's amazing but had difficulties in finding the apartment as it was indicated as N-24-07 but in fact it is N-23A-07 and car park car access card was not included upon checked in till I make a call to clarify! Due to this I had to pay for $3.50!! Very unfair

Great Hotel to stay. All units are independent with full privacy. Highly recommended for families. The location is very good and walkable to Bukit Bintang. Amenities are wonderful and all gadgets in the unit are functional. Would love to stay here again !!

The room space quit big with reasonable price

We enjoyed the stay. The property is well maintained and the communication was easy.

This was by far the worst places I’ve ever stayed at. There was no communication from the hotel. If you want to reach them, for get it. It’s impossible. They don’t have a contact number. The room had a very strong cigarette smell. The bed sheets were very dirty. The neighborhood was secluded and it is about 40min walk from KL centre. Don’t be fooled by the pictures. Best thing about this was the pool.