Bsea 칸쿤 플라자 호텔

except the location, everything was terrible.

Muy agradable todo perfecto lugar volvería de nuevo solo estaría padre que dejaran un trapeador ya que cuando vuelves de la playa oh alberca dejas la habitación todo el piso mojado y puede ver un accidente en lo demás todo excelente

Buena ubicación, su alberca muy bonita, buen servicio y atentos, su playa muy bonita y tranquila, tiene una tiendita adentro muy variada y con precios accesibles, la vista muy panorámica y bonita, está prácticamente en medio del mar (playa delfines) y de la laguna. Muy recomendable!

Habitaciones con detalles

nice pool with beach view

El hotel es bueno , pero tienen que arreglar las pinturas ya que la habitación tenía olor a Mojo

Trato amable y un espacio 100%libre de humo . Instalaciones adecuadas

We just stayed one night, and it was ok.

everything was fine i would say their was a lack of communication with the staff besides that the pool was clean, the hotel in general was clean and the views were good.

This is one of the worst places to stay, Staff at front desk were worthless didn’t know how to handle basic things. Someone entered one of my rooms and left a mess I complained and all they said was that no one had a key but me Which is not true housekeeping and maintenance also have keys But looking around no one needed a key Because door look like it had been broken into and they done nothing.. Another one of my rooms battery stop working to read card and all they said was I had to wait 24 hours until maintenance could get to it I was lock out of the room I paid for, FOR a whole 24 hrs.. no let me get you a new room no nothing Please if you can afford it go somewhere else….

No hot water for shower..dirty floors

La verdad llegamos solo a dormir, el cuarto estaba limpio y con lo necesario, el hotel en general está un poco viejo y le falta mantenimiento

I was very satisfied

Great character of the building. Amazing staff who was extremely accommodating when our unit’s a/c stopped working. Great staff and the most helpful tour specialists on the property.

Clean room

Front desk lady could be nicer .. other guys were very friendly and helpful. Security guys at the front gate had attitude. Restaurant staff was okay. Funny thing is they all expect American standard tip (20%, included in your bill !) but their service deserves 10/15%. 2 male servers from Argentina were very friendly and nice. Omar was moody and had attitude, but of course he was sure to add 20% tip to your bill anyways -was thanks ! Food was pretty good and affordable. Hi

Ok

I stayed at this hotel recently and overall had a good experience, mostly because of the beautiful location and the amazing ocean view. I would wake up around 6 AM and could see the staff already working hard — cleaning the pool area, watering plants, and maintaining the property. I really appreciated how much effort the staff put into keeping the grounds maintained. The hotel itself is definitely older and somewhat worn out. The hallways and common areas were technically clean, but you could still notice marks on the walls, signs of age, and small maintenance issues here and there. It feels more like a condo complex than a traditional hotel, since some of the units seem privately owned and not all are hotel rooms. My room was a good size and had a large balcony with a stunning ocean view. The bed linens were clean, the mini fridge worked well, and there was a full set of dishes for four people including plates, bowls, cups, and glasses. I did not use the TV. The air conditioner worked well during my stay. The bathroom had some of the issues mentioned in other reviews. There is no ventilation, so you really need to leave the bathroom door open so it can dry properly and avoid smells. The toilet also flushes poorly — you have to hold the button down to make sure everything goes through completely. Hot water was usually available, although sometimes late in the evening it was less reliable.

Tiene lo básico, es un hotel de 3 estrellas, no esperes lujos, pero su vista al mar está bonita, la habitación limpia pero con algunos detalles de uso, el personal atento y muy amables, volvería a hospedarme ahi

Todo muy bien gracias