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This property was ok. I don't think I'd stay there again though. There was black bold in the bathroom, the shower drainage was poor and got all of the bathroom and when I flipped back the sheets there was two tiny stains. Just very sub par.

Buen servicio Amplios espacios Personal amable y servicial

Kimberly at the front desk was great. She had good recommendations and spoke some English, and what we couldn’t communicate with my bad Spanish or her English, she was super patient to use a translator. The pool was a great hang out and refreshing. The location was so perfect fo getting into town and the mini fridge in my room helped us keep fresh water and some minimal food for snacks and healthier options. The room was spacious and the beds were comfortable. I gave cleanliness a 4 because my room garbage wasn’t emptied while I was there and on the smoking balcony the ash tray was never emptied either. The closet was in the bathroom, which I think was a bad location and hard to use. Also, in the bathroom the sink vanity was worn out from the water and humidity. It was hard to take a shower without making a mess of water because of the half glass. I would stay here again for sure.

A equipe de atendimento é execelente . O Recepcionista Alexis nos ajudou muito explicando e dando dicas de Tulun, parabéns pelo execelente atendimento Alexis.

Una habitación donde se podían quedar 6 personas solo dejaron entrar 4 sin opción a pagar adicional para el ingreso de las mismas. De ahí en fuera todo excelente

Muy buena atención

Es un lugar súper bonito, a demás siempre estuvo limpio, la habitación impecable, el personal sumamente amable, la alberca limpia y muy grande, hay una gatita que le da el toque de hogar. La ubicación súper buena, la verdad tuvimos una maravillosa estancia, sin duda alguna volveremos !!

It took a long time for us to be able to check in at the hotel.

Cleaner towels, 1 chair seat in room, Tv antena or basic tv channels uptdad floor, it looks basic hotel room. I understand its not 3 star.

Great room very good service

Excelente atención del personal, muy amables, el hotel esta alejado de la playa y el centro pero esta bien para descansar. Lo recomiendo valor precio.

Mal servicio, piscina en deplorable condicion, no fue posible hacer uso de ella por nulo mantenimiento. Pasillos sucios y oscuros por falta de luz. Ni una botella de agua en la habitación. No volveriamos a este lugar.

Muy limpio y excelente ubicación. En un lugar donde hace mucho calor se agradece tener frigobar en la habitación.

La pasamos muy bien y muy amables y atentos

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

Amazing! Hotel staff was super helpful in recommending places to go/see.

El mejor servicio que recibimos en todo nuestro viaje por México, un servicio de un hotel 5 estrellas, en especial la atención brindada por Alexis muy amable y atento siempre buscando la manera de apoyarnos con dudas sobre la ciudad, las habitaciones excelentes todo muy bonito y la ubicación es perfecta alejada de ruido y gente pero siempre seguro con supermercado cerca y restaurante

Excellent service and lots of quality recommendations.

Boa localização, porém por estar ao lado de uma escola tem barulho. O atendimento foi execelente e destaco os Senhores Rene e Alexis da recepção que estão sempre prontos para ajudar.

Cerca del parque el jaguar y muy tranquilo.