크리스탈 칸쿤

청결부분이 너무 안좋아요 티비아래 탁자에는 씹던 껌이 붙어있었고 드라이기에는 먼지가 가득해서 단한번도 사용하지 않았습니다 씻을때마다 물에서 이상한 냄새가 나고 박당 10만원이여도 아까울거같은데 30만원이라니 투어때문에 가성비 숙소로 찾은곳인데 숙박후 너무 실망했습니다 남편은 여기묶기 시작한날부터 아침에 가래가 낀다고 하더군요 물온도 조절하기도 어렵고 샤워하느라 오래틀어두면 뜨거운물 조절부가 뜨거워져서 샤워후 물끄기도 어렵습니다 보통은 온 첫날 와인이나 다과등을 준비해둘텐데 둘째날 들어오니 갑자기 와인과 마카롱이있는것도 의문이였습니다 둘째날 투어후 귀가하니 수건이없어서 요청하려고 컨시어지,하우스키퍼,로비 모든곳에 전화를 해도 연결이 되지않습니다 시간을 두고 다시 전화를 걸어도 받지 않더군요 결국 직접내려가서 수건요청했구요 조식에선 머리카락이 나오고 그냥 모든것이 엉망이고 기분이 나빴습니다

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It is so worth it. Great location. Good service. Great staff. Good entertainment. We had the all inclusive. Recommend!!

Good hotel but could have been better

Hotel mal conservado: elevadores quebrados, ar-condicionado defeituoso, descarga de vaso sanitário com defeito, falta de água quente no chuveiro, goteiras no teto, toalhas sempre em falta, impossibilidade de falar com gerente, supervisora agressiva que desqualifica as reclamações. Uma triste decepção.

Was very clean and bartenders made sure my drinks were perfect

Muy buen hotel, lo único malo que no aceptan dólares, solo el peso mexicano, pero si pudimos pagar con tarjeta, lo único que no aceptan Mastercard. Pero no es el hotel a todos los lugares que fuimos solo aceptaban pesos mexicanos.

Apartamento cheio de problemas (descarga vaso sanitário, ar condicionado, falta de toalhas) e elevadores com defeito. Tentaram consertar o banheiro 5 vezes e ainda desconsideravam as nossas reclamações. Depois de 3 dias, eles nos trocaram de apartamento. Supervisores na recepção despreparados diante de um problema e até agressivos. Os concierges eram simpáticos. Uma decepção.

The staff lost a star since I had horrible waitress service at one of the restaurants on the beach. She came by took the simple hamburger order and I never saw her again. It's a shame because the entire interior of the hotel needs a facelift. The rest of the staff was excellent and upheld the high standards of care that you get when visiting the very hospitable city of Cancun. Thanks to all the wonderful staff and not the poor waitress (maybe she was having a bad day... and I hope it was just my experience).

Staff was incredible, specially Aurora and Damaris, all the staff deserve recognition. Mainly Aurora who was our concierge and was very wooried about our stance in the Hotel

I had the most terrible experience at this hotel. The hotel is so run down. It needs a major renovación. I upgraded to a ocean view hotel room. It had so many flaws omg — the balcony door couldn’t be locked / it was such a struggle opening it up & closing it. The toilet seat was bent down - safety box didn’t work. I had chosen the (only breakfast) choice - so so I had to pay for other services . When I checked out today I happened to find out that there were charges that I didn’t Consumed . I explained to the staff in the front desk that I have already paid for those charges with my cc. They stop had the nerve to charge me. It was a horrible experience. I would not recommend this hotel at all besides the fact that the prices are equivalent to a 5 star hotel. Bad experience There was

Nos gustó mucho y el personal daba muy buena atención

Amazing. I recommend!

Las instalaciones algo viejas, hubo una boda y el ruido es tanto que es imposible dormirte temprano si esa es tu decisión. El personal muy atento nos llevó tapones para oídos y una cama extra. La playa está muy buena

Hotel cómodo pero con instalaciones deterioradas.

We didn't go with all inclusive at this site, so we enjoyed being able to leave the property for many of our meals and drinks. There was a large grocery across the street and a pharmacy next door. The property was pretty and well maintained except for some renovating they seem to be doing on some of the room floor exterior. Not disruptive at all though. There was plenty to eat on site with coffee shop and pool bars. The free cabana on the beach for a day (for booking with expedia) was really nice perk that we didn't relaize we would have. The cofffe(espresso) in the room was actually great, not typical hotel room coffee thats for sure.

In general the hotel needs a modernization and a refurbishment. During my stay one of the elevators of my tower was broken for 8 days, obliging us to take the stairs to the 8th floor almost every time. This is totally unacceptable, a broken elevator for 8 consecutive days!

everything was great. I think check-in. It's just a long process, it's very slow and they won't give you the room till 3

Awful. Terrible. Horrível. Total waste of vacation.

Needs a lot maintenance. Painting No hot water Calls interrupted sleep. No room cleaning.