Best Western Plus Casablanca City Center

We stayed two nights at this hotel. The first room given to us had issues with both window and door, as both could not be locked. The front desk changed a room for us, which was fine in terms of the hardwares. We asked for some tea bags and teaspoons as there was only one left at the bar, no one sent us until the next day evening we asked again, and we only got one teaspoon for us to share 😅 We packed food as my husband wasn’t feeling well, when the food was cold, i went to the restaurant at 1st floor and sought help with the staff there. When I could not even finish telling him my request, he had already replied me at least 5 “No”, which was very rude. The towels in the bathroom were all so dirty and already turned yellowish in colour, the bathroom without a window has no mechanical ventilation either, and something was seemed wrong with their kitchen ventilation system, where we stayed at 2nd floor, every early morning, the food smell came in from the room door and the entire corridor outside our room was the food smell. Given a choice, please consider a better hotel.

Terrible customer service, front desk staff was usually watching videos on their phone or socializing with their friends (not hotel staff) sitting on the sofa in the lobby.

Un peu bruillant avec le klaxon des voitures

Good

The staff is so nice.

Great staff and beautiful place.

This is so far the worst hotel stay I’ve ever had, the hotel service is absolutely terrible. No smile, no greeting, false promises and terrible attitude towards guest. Though the facility looks quite nice, it’s not recommended at all to stay here. Check-in: it’s a prepaid and confirmed booking, but when I checked in, hotel told me there was not sufficient fund to charge. Hotel is supposed to charge from Expedia, not from guest, I told hotel they should check with Expedia about the payment. hotel refused to do anything from their side to check, but just rudely asked me or more accurately, demanded me to talk with Expedia. After 1 hr waiting, hotel kind of figured out about the payment, but they did not proactively call me in the room until I asked them. No apologies and not any comforting language after the whole drama. When we checked in, we asked the hotel to order taxi to the airport next morning, the receptionist noted down the details and said it will cost 400 MAD, payment directly to driver. We agreed. The next morning, we reminded the front desk, they again said no problem. When it’s time of leaving, no taxi, and it was a different manager sitting there. When asked, it was as if it was his first time to hear this request. He did not get any taxi, again no apologies at all. In the end, we got a taxi at 250 MAD. This is not an ideal area for tourists, we felt a bit unsafe. It will be better to stay at the west coast side from my personal opinion.

Excellent customer service! We had a free upgrade to the room with excellent view and other amenities. Free Breakfast with variety of food which very rare nowadays. Convenient location, close proximity to Medina, park, government buildings, etc. located in the center of city. Has modern/contemporary interior design, very well maintained hotel.

Il sont vraiment gentil et sympa et appréciable

Our stay here was nice! Very close to tramway station.

Bonjour, il n'y avait pas d'eau dans la chambre ni le soir à mon arrivée ni le lendemain matin pour la douche. J'ai dû quitter l'hôtel le matin pour prendre une chambre dans un autre hôtel afin de pouvoir me préparer correctement pour une réunion d'affaire le dimanche après-midi. J'ai écrit à BW réclamation pour demander un remboursement de ces deux nuits car c'est inacceptable qu'un hôtel de standing ne mette pas tout en oeuvre pour assurer la qualité de la prestation. Ce qui m'a le plus énervé au delà de l'absence d'eau c'est que lors de mon check in la réceptioniste ne m'a même pas prévenu, et que le lendemain matin quand j'ai appelé de ma chambre pour savoir quand reviendrait l'eau, la réceptionniste m'a répondu que l'eau fonctionnait à la réception ce qui ne m'aidait guère. Bref, cette expérience BW Casablanca ne me laissera le meilleur souvenir. Cordialement, Frédéric Isel

Room temperature , very hot could not sleep. shower water was standing. Mohammad front desk guy was nice, friendly. No 4 star hotel service. there was no complimentary water in the room. Safe was lock, asked for assistance, was delayed. I went down myself to request for tech:, room was small.

Bien situé. Proche tram et parc

This is a brand new hotel. The staff are wonderful and attentive. I was very pleasantly surprised at how nice the room was. Good location. I was very satisfied and would recommend as well as stay there again.

Room was ok..sewer smell comes to room and asphixiates you during sleep. Cigarette smell gets to your room and does the same.

Très belle découverte pour un rapport qualité prix très intéressant. L hôtel est bien placé et le personnel adorable. Tout a été refait récemment. Les chambres sont très agréables pour un séjour business. Peu de services associés mais on trouve ce qu il faut dans le secteur. Le petit bar à côté est très agréable pour boire un verre le soir

Lovely recently updated hotel!

Staff was very helpful

Uusi, moderni, trendikäs pieni hotelli. Ainoa miinus oli huoneen valot joita ei saanut himmeälle, toimivat vin jos kaikki valot oli päällä

A quite ok hotel. Nice staff.