팔레 도트 스위트 & 스파 페스

Lots of locals attempting to take advantage of the tourists. No reflection on the property.

Tres joli hotel et petsonnel au top ! Restaurant et petit dej parfait !

À FUIR. Séjour cauchemardesque. On avait réservé la suite royale avec jacuzzi : il a littéralement pris feu, fumée dans toute la chambre. En “compensation” ? Une heure offerte dans le jacuzzi commun. Quelques jours plus tard, mes baskets neuves avec semelles orthopédiques (+250€) sont jetées à la poubelle. Pas perdues : jetées. Aucun appel, aucune excuse. Par contre, pour un bijou oublié, on m’a contacté. Geste commercial ? 50€ de remise. Une blague. Le spa est une arnaque : hammam tiède, massage sans soin. Le petit-déjeuner est le même chaque jour, sans aucune spécialité locale, à part le thé à la menthe. La propreté laisse à désirer : le zellige au sol se décolle et se colle aux pieds. Et pire : la femme de chambre entre sans frapper, même quand on est présents. Aucune intimité, aucune rigueur. Même l’ambiance générale ne rattrape rien : odeur de renfermé, gestion approximative, et aucun suivi des problèmes remontés. On a le sentiment que l’apparence passe avant le respect du client. Seul point positif : le personnel est poli et souriant. Mais ça ne compense pas le niveau global catastrophique de ce séjour. Les belles photos sont trompeuses. Vous valez mieux.

We loved everything about our Riad visit. It was our first in a Riad and it exceeded our expectations. From our welcome tea to our evening dinner we were pampered. Our tour left before breakfast started so they made us a box breakfast to take on our tour

Wir haben uns hier rundherum wohl gefühlt. Das Personal war sehr freundlich und zuvorkommend. Obwohl wir zu früh ankamen wurden wir mit Minztee und Keksen empfangen und durften eher einchecken. Wir haben sogar ein kostenloses Zimmer-Upgrade bekommen. Unsere Suite war mit einem kleinen Kühlschrank, Kaffeemaschine, Heizung und Klimaanlage ausgestattet. Unser Highlight in diesem wunderschönen Riad war aber die Dachterrasse, auf der wir abends den Blick auf die Stadt und morgens unser Frühstück genossen haben. Es gibt einen Spa-Bereich mit Pool, Jacuzzi, Massage, Hamam und Sauna. Die Lage war perfekt am Rand der Medina. Gut mit dem Taxi zu erreichen aber in Laufnähe zu allen Sehenswürdigkeiten. Der Aufenthalt in diesem Riad war unser Highlight in Fés.

Beautiful interior and such a great breakfast.

Lovely authentic place that takes you back to olden days. The staff super friendly and very helpful

Flot, stor Riad med mange nicher, pool, hammam og god service døgnet rundt.

It was amazing experience. Also the Zainab who did the massage after Hammam is really good. Worker Yusuf was really helpful and caring.

We loved this place with some minor improvements. The rooms are beautiful. And the service was good. It will be much better if the kitchen team takes the time to clean the salt and pepper shakers after each service. Simple to do. Twice we had the salt shaker stained with eggs from prior use. Also, customers and employees are allowed to smoke in the foyer, and you can smell it in the bedrooms. Would be nice to only people smoke at the rooftop. For customers who don’t smoke, it is hard to handle the smell.

Chambre lits jumeaux avec literie très confortable, avec petite pièce servant de dressing. Grande fenêtre dans chaque pièce.Un rideau à la baignoire serait appréciable. Riad très bien décoré, personnel au top , toujours disponible. Les soins Spa (hammam et massage) fabuleux. Riad très bien situé dans la médina, juste derrière les remparts, facile à trouver et à y venir . Je recommande

The service at the riad was very courteous and exceptional. We were greeted with tea and cookies while we waited for our luggage to be carried to our rooms and we were escorted to a nearby riad in the medina where we had a superb Moroccan meal in a beautiful atmosphere.

L'hébergement etait parfait!

They told me free private parking on the phone. At the place, they told me there is no private parking. But you can put your car with my friend. He has a private parking. And after arguing the riad told me the gonna pay for my parking. So the next day some owner of the parking told me: the parking is paid but pay me more. So i feel unsafe and i payd him. After an hour i take me car. Another guy told me to pay. I told him everything is paid. He was jelling at me en told me that i am not a real man but a woman. And at first he didnt want let me go.

We enjoyed staying here in Fes! It’s basically a 25 minute walk to to the new town to go to the mall and it’s about 10-15 minutes into the heart of the Medina! Breakfast was great, staff was helpful and we enjoyed our time there!

The staff are very attentive, and willing to go out of their way to accommodate our needs during the stay!

Un hôtel bien situé aux portes de la medina. Intéressant pour flaner et découvrir les quariers de Fez. Un roof top sympa pour le petit déjeuner qui est très copieux. Possibilité de diner avec des plats typiques sur place. Un personnel attentionnée et disponible. Je recommande

This gem of a riad located in the old city is a good find. It’s unexpectedly situated in a neighborhood that’s undescript until you walk into the front door of the riad....what a pleasant surprise. A large spacious area decorated with lots of colorful traditional pillows and furniture. As you wonder the riad, you will find a roof top terrance and lots of nooks to relax or read. The young staff was very prompt, helpful and accommodating. At one point in the late evening, my guide came to pick me up to retrieve my lost luggage at the airport. I found him breaking bread with roughly six of the young staff. They were so kind to also invite me to enjoy the wonderful and tasty tagine that was prepared by one of them. The only downside I would express is that it’s not walking distance to the attractions and taxis are not readily available to just hop in. I would definitely recommend this place for authenticity, clean rooms and nice staff.

le service de petit-dejeuner tres lent, je l'ai reservé à 8h00, j'ai ete servi à 9H30

Beautiful hotel -- ornate courtyard with high ceilings, pool, and terrace overlooking the city. Well-located within the medina with a 10 minute walk to the blue gates. Service was great, and the breakfast was superb -- you have your choice of where to eat, and an incredible selection of food. Additionally, the hotel offers spa services -- massages much cheaper than anything you'll find in Europe/US, and quality was fine. Only complaints were that the mattresses were a little hard (though this seemed to be true at every hotel we stayed at in morocco), and (since we were there in december) the hotel room got a little too cold for our tastes at night. But these were very minor, and I would definitely stay at this hotel again if I came to Fez.