Beach Front Motel Napier

아주만족

Expensive motel did not expect to have piece broken in bathroom floor, cracks all over bathroom and toilet floor,wooden door surrounds rotting, disabled seat in shower broken with plastic grubby white chair replacement. Car parking diabolical with open parking.having to walk from the end of parking lot which is one city block, to get to my accessible room a nightmare. Thankfully a cleaner helped get my luggage in - no help from owners. Sliding door did not work even after so called repairs were made. Grounds very shabby and unkempt. Excellent placement to town and excellent cleaning staff who were cheerful, fast and very efficient supplying perked coffee ingredients. Asian reception staff were really not interested in comfort of guests or doing anything other than taking money and giving keys.

Property has clearly had major floor or leak damage which has been cleaned up with heavy chemical carpet cleaning. First room was so strong that I needed to move to another. The water damage was evident and obvious - a shame as the view and location would be great.

Rubbish all over the place Lawns not maintained Toilet seat broken

Met expectations. Clean and comfortable stay.

Very quiet

Check in was a hassle as renovations were taking place, so the reception had been relocated to the adjoining motel. Lots of people trying to check in at the same time! They tried to fob us off with a top floor standard room when we had already booked and paid for a ground floor superior spa room. As a compromise we were then offered a ground floor room for one of the two nights and then we had to move rooms. That wasn't acceptable to us and we reminded the receptionist of what had been confirmed when we paid. Amazingly, it was sorted to our satisfaction and we stayed in a ground floor superior spa room for both nights as planned. The room was a little run down, some tired decor and broken bits here & there, but was comfortable enough for our short visit.

Very comfortable and relaxing stay from the moment we arrived , until we left. Close to town centre, with views of beach.

The room was great we were on the top floor with a view. Thought we were going to have issues with the booking as noone answered the phone when we rang, also left a message and messaged them on here with noone getting back to me. Still managed to do a late check in just rang the cell number on the door when we got there.

Was tidy and nice

Close to town

The location was amazing, right across the road from the beach. There was an awesome Thai restaurant clise by and idian restaurant as well, But our shower kept blocking up and filling with water, not draning as it should and to flush the toilet you had to pump the button 2 to 3 times before it flushed, plumbing diffinately needed work. Place was spaicous and the outlook from our room awesom. Just a couple of maintenance issues and when we went to checkmout no one in office to advise of the issues.

Comfortable and homely.

No one at the office to check in. I rang the cell number that was left on the window and the person told me which room was mine. No formal check in, signing or anything.

Some repairs need done to walls, and rails at door entrance will be nicea couple of nonslip mats for spa, leaking from the sink otherwise clean and comfortable thanks

Overdue maintenance to sliding door balcony (wouldn't close), bathroom window and door (not shutting) spoiled an otherwise enjoyable stay. Would come back.

Poor customer service from management, arguing rather than trying resolve initial issue. Kids jumped in the spa bath. Turned on the jets which pumped out a whole load of crap. In the morning I requested they thoroughly clean the bath including jets so the kids could use it after being at splash planet all day. They didn’t, so same thing again. Just fresh towels dumped in the room no service.

Stayed here 10 years ago and loved it so booked again. It did not disappoint. Room 3 has a massive round bath which is very unusual for a motel. Staff very friendly and loved upto our expectations from our previous visit. Certainly kept there standards

Great property handy the beach, playgrounds for kids. Spacious room loved the spa bath.

Close to town centre