오크스프링 호텔 & 럭셔리 스위트

Dirty room Dirty and wet bathroom, water from shower escapes into bathroom floor. Water closet has permanent stain. Room surfaces -tables, chairs, desks dirty and not wiped. Staff conduct not nice especially the bar girl, very rude. Bed sheet and duvet was dirty and itchy I had to request a clean one which was brought over after 3 hours, before I could sleep. Towel and bath soap wasn’t provided until I requested. A.C can only be used when their power supply around 7-8pm, and not during the day. Lastly, hotel is not in Ikeja, as I was deceived to believe it was in Ikeja online. Hotel is in gbagada. It was a terrible experience

We booked a room at this hotel to have a relaxing weekend away, initially after booking, the hotel called and claimed that they only received a partial payment from Expedia, so I contacted Expedia and they tried contacting the hotel but were unsuccessful. We tried connecting with the hotel again and they then claimed that there was no booking at all and that they hadnt received any payment from Expedia. Still, Expedia tells me that the hotel claimed that we canceled our booking. The hotel will not return our funds and neither will Expedia, I do not recommend using this hotel, I would hate to see that happen to someone else. UPDATE: since I initially wrote this review Expedia successfully advocated to the hotel to return our funds, the same funds that they claimed to have never received, we have since received a full refund. I still would not recommend this hotel.