Dolphin Sands Clearwater Beach, Ascend Hotel Collection

perfect

Great location to stay in Clearwater!

The experience in this hotel was very nice, the only thing that I did not like was the receptionist, she was not friendly, never smile, she was polite but with rudeness, if you work at the front desk, you are the first impression of the place, then always received customers with a smile.The location is great, the employees at the beach and at the bar were amazing, the drinks and food good and the private beach amazing.

Outdoor Bar and Restaurant on Property Had to pay for Beach Chairs Room Cleaning services was not good and they only clean every other day

This hotel was great. The pool is just a few steps away from the hotel and the beach is right outside the pool gate. No long treks across the sand or boardwalk lugging coolers and wagons. Perfect. Beach chairs were easy to reserve from the beach attendant, and there were only 3 rows of chairs. Every chair had a nice view. My kids loved all the fish they could see underwater by the rocks. There were only soft waves, and lots of shells to find. The hotel beach-front cafe offered service to your beach chair as well. We received free breakfast tickets for both kids for every morning of our stay from the actual restaurant- not a Continental breakfast. There is a great coffee and ice cream place right across the road, as well as a small grocery. There is also a Surf Style swim shop in case you forgot any beach things and a great miniature golf course right across the road, too. The Jolly Trolley is free for Winter’s Beach Club guests and there is a stop right outside the hotel. We used the trolley daily and it was so convenient - plus you can track the trolley with an app so you know how long to expect to wait. We also bought Clearwater aquarium tickets at the front desk and got a discount. The aquarium is amazing. We loved this hotel and will definitely stay again!

The front desk attendents were not very nice, inviting or helpful. We got there around 11am, had lunch and wanted to check in and was basically told were out of luck, had to wait until 4pm, even after we called they stated they would accommodate at least 2 rooms.We stayed in room 408 and the bathroom had water damage around the baseboard and the floor was coming up, the toliet handle would not work, maintenance came to fix it quickly. Which was very much appreciated.The room cleaning team, when they did come every other day, they did the bare essentials, and we had to go to the front desk to request toliet paper, clean towels and more shampoo. (This was on a cleaning day) aren't these items part of the cleaning and guest services and fees we paid for.The beach was decent, the umbrellas and chairs were nice to have, although it was ridiculous that we had to pay for them, when we already paid for the hotel stay. 2 chairs and cabana were 35.00 for a day and 2 chairs and a umbrella were $20.00 for the day. We got a straw and plastic, plastic,plastic with every breakfast, lunch or drink we ordered, even at the beach. Straws are not ocean friendly and could hurt the animal the hotel says they are and eco friendly.Now, we did see several fish, a few dolphins and several manateesThe beach had alot of shells as you were going into the ocean, which tore up your feet, but once you got past that, early in the morning you see straight down. Candis servered us on the be was amaz

It's a great place to stay! The staff were friendly and professional as well. Two improvements I recommend are: 1) Post a sign that clarifies no smoking is allowed on the beach area (instead of just the pool) 2) On the left gate that leads to the beach, place some reflector tape around the edge of the two steps, since they're not always easy to notice.

It is an older hotel. We choose to stay there for the direct beach access.

The room wasn’t ready at the time giving. The Room was ready at 1 hour and a half later than the time giving. The room was dirty and next morning when I woke up I found a bottle of water under the bed meaning that the Room wasn’t clean properly.

We loved the location! Beach area and pool was perfect for us. Great views from the room!

had a partial water view on 5th floor-perfect room was neat and clean-only had office like chair in room- would suggest a comfy chair in the room, the restaurant attached was okay. but all in all- perfect stay if you want to relax and not go all over and search for parking. Everything was in walking distance this place has poor, tiki bar, music, restaurant- , water, sand, chairs, umbrella- what else do you need?

The facility was beautiful and clean. The staff in the front desk , this was Saturday morning. They need to get more in sink with each other about the charges they are quoting visitors coming in. They were all quoting different charges and arguing with each other in front of quest. Very unprofessional

Great place to stay & very clean . We will be back! 😊

Don’t get a room across from the parking garage and pool, very noisy

I like the fact that everything was very convenient and walking distance. Thing I didn't like is my room was next to elevator made lots of noise when people coming off going. Especially late at night

Very nice hotel and the staff was so friendly throughout the whole week and they were very helpful! They always made sure you were taken care of! Highly recommend and will definitely visit again!

I liked the beach and pool. Overall, the property was clean and well kept. However, several things in my room were not operational. The television and the phone. I reported both, neither were fixed during my stay (4 days). I also did not like that security told me I was not allowed outside food or beverages while at the beach. Everything HAD to be purchased at the restaurant/bar. I was purchasing many items, but I have a small child and goldfish crackers were not on the menu. I had paid for chairs, an umbrella, the hotel room, many drinks and several meals. If I want a snack, I should be "allowed" to have a snack.

Wouldn’t recommend. From the confusing parking, didn’t get the bed size requested. Had to pay for beach chairs?? Too many extra fees. Needed more dressers. They had plenty of space to put them. Only two draws in our room…Will not stay here for the price..

Staff was great and cabanas restaurant and lounge we both good as well! Location was great and the orivate beach is very nice!!

This was a nice little boutique hotel with a private beach. We enjoyed being close to restaurant options and the water. We rented two chairs and an umbrella for the day and used them from 11 am to 9 pm. The server from the bar checked on us several times to be sure we had everything we needed. The room was big and very bright. Would highly recommend.